IT Support Technician

Job Description

Job Description

Company Summary:

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the IT Infrastructure Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company’s strategic goals and service needs are achieved.

Job Requirements Summary – IT Support Technician

We are looking for a hands-on, technically capable Helpdesk Support Technician with 2 to 4 years of experience in a fast-paced IT environment. This is not a script-based support role—you’ll be expected to develop a working knowledge of our systems, infrastructure, and support processes to provide real solutions, not canned responses. You'll be supporting a wide range of IT infrastructure, including desktops, laptops, and various printer types (laser, thermal, label), and will be a key part of ensuring our internal users stay productive.

Our Infrastructure team thrives on open communication, shared knowledge, and proactive support. We don’t sit back and wait to be assigned work—if there is a ticket that needs attention, we grab it and go. Collaboration, initiative, and accountability are core to how we operate.

Key Requirements:

• Commitment to legendary customer service,
• 2 to 5 years of hands-on experience in a helpdesk or technical support role
• Proven ability to troubleshoot hardware, software, and network issues across PCs, laptops, mobile devices, printers, telephony systems, and other infrastructure

• Proficiency with Windows 11, Microsoft 365, and server environments (Windows Server 2016/2019)
• Familiarity with Active Directory, Azure AD, VPNs, ticketing systems, and basic networking (DNS, DHCP, IP addressing)
• Understanding of IT asset management, data security practices, and backup procedures
• Knowledge of complex multi-user systems and enterprise software applications
• Excellent communication, interpersonal, and customer service skills
• Strong organizational, time management, and problem-solving abilities
• Able to handle multiple high-priority issues in a fast-paced, team-oriented environment
• Eagerness to learn, take initiative, and work collaboratively without needing to be micromanaged

Education and/or Experience:

• Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus
• Understanding of technology (such as, but not limited to):

• Networking
• Active Directory
• DNS
• VoIP

• Exchange
• Windows Server Environment
• Backup systems
• Experience in RDS Environment Preferred

• Exposure and/or experience to helpdesk environment and operations are preferred.

Other Skills and Abilities:

The requirements listed are representative of the knowledge, skills and/or abilities required. Ability to perform work requiring lifting and/or physical exertion may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.