Operations & Technical Assistant
Job Description
Job Description
We're a manufacturing company looking for a sharp, dependable assistant to work closely with our operations lead and take ownership of the day-to-day tasks that keep the business moving. This is a high-trust, hands-on role: you'll be given a steady mix of spreadsheet work, customer communication, ecommerce publishing, light IT, and general problem-solving — often with a clear goal and the freedom to figure out the "how."
You don't need years of experience. You do need to be quick, organized, and the kind of person who'd rather solve a problem than wait to be told what to do. If you're comfortable with computers and like the idea of learning a real business from the inside, this is a strong place to grow.
What You'll Do
- Build and maintain spreadsheets. Create Excel sheets, pricing templates, and trackers from outlines and direction we provide — you bring the hours and the care, we bring the structure.
- Handle customer inquiries. Respond to customer emails on pricing, product questions, and order intake. We'll train you on our products and systems so this can run with minimal oversight.
- Publish products on Shopify. Manage product listings, pricing, and specs — keeping the storefront accurate and up to date.
- Share IT support. Work alongside our IT lead to handle hardware setup, troubleshooting, software issues, and general upkeep.
- Support purchasing & inventory. Help with ordering, supplier follow-ups, and keeping records straight.
- Operate office and production equipment. Manage printing and other shared equipment so jobs run smoothly.
- Research and document. Dig into problems and come back with clear options, and write up simple checklists, instructions, and process docs.
- Take on the rest. Pitch in on varied tasks that need focus and good judgment.
What We're Looking For
- Strong general computer skills and real comfort in Excel
- Clear, professional written communication (you'll be emailing customers directly)
- Sharp attention to detail and good follow-through
- Able to work independently, manage your time, and ask smart questions
- Genuinely good at figuring things out instead of getting stuck
- Motivated, reliable, and organized
- Interest in technology, manufacturing, operations, or business systems
Nice to Have
- Excel formulas or macros
- Experience with Shopify, QuickBooks, CAD, inventory systems, or databases
- Basic IT troubleshooting
- Experience using AI tools for research and productivity
- Tinkering background (Arduino, Raspberry Pi, 3D printers)
Why Join Us
We value initiative, problem-solving, and a hands-on approach. You'll get broad exposure across operations, ecommerce, and IT, room to grow into more responsibility, and a team that's happy to have you bring your own ideas to the table.
We look forward to hearing from you.
Company DescriptionRiva is a unique jewelry manufacturing company located in Brooklyn New York. Manufacturing all our jewelry under one roof.
Company Description
Riva is a unique jewelry manufacturing company located in Brooklyn New York. Manufacturing all our jewelry under one roof.