Hotel Front Desk Supervisor

Job Description

Job Description

Join us as a Hotel Front Desk Supervisor and be part of a team that places a high value on exceptional guest experiences. Your role is pivotal, overseeing front desk operations to ensure every visitor feels welcomed and valued. You'll be the first point of contact, setting the tone for a memorable stay and helping us achieve our ambitious customer satisfaction goals.

With Rolling Hills Hospitality, you'll lead a team that shares your passion for outstanding service, fostering an environment where each member can thrive and grow. We value strong leadership and a genuine love for interacting with people. If this aligns with your career aspirations, we encourage you to apply and become a part of our dynamic and supportive community.

Compensation:

$35,000 yearly

Responsibilities:

• Compile and analyze occupancy data and financial reports for the general manager
• Manage and balance the front desk budget and acquire office supplies as needed
• Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction
• Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations
• Direct front desk activities and ensure quality customer service that meets our standards of excellence

Qualifications:

• Previous experience of at least one year in the hospitality industry
• Previous experience of at least two years as a front desk associate, or a similar role in either the hospitality field or a related sector
• Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred
• Superior managerial skills, communication abilities, and multitasking capacity
• High school diploma or equivalent certification is necessary (GED)

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.