[Experienced] Field Service Technician - Dubuque, IA
Job Description
Job DescriptionDescription:
Launch a Leadership Role in Commercial Food Equipment Service
CONES Solutions is expanding into Dubuque, IA, and seeking an experienced, self-starting Field Service Technician to establish and lead operations in this new market. This is a rare opportunity to be the first technician in a new territory, backed by the full support of our established service team across Illinois and Iowa. A local Dubuque office is planned as we grow the territory and expand our team.
The right candidate will be both a skilled technician and a territory builder—someone who thrives on independence, values customer relationships, and is excited to grow into a training and leadership role as we expand the Dubuque market.
Requirements:
Primary Duties and Responsibilities
- Troubleshoot, diagnose, and repair a wide range of commercial foodservice equipment (fryers, ovens, refrigeration, steamers, beverage systems, and more)
- Provide preventative maintenance inspections and respond to emergency service calls
- Deliver exceptional customer service while building strong local relationships with restaurants, schools, and foodservice operations
- Take ownership of the Dubuque territory while collaborating closely with our regional service team for support and resources
- Participate in the regular rotation of after-hours and weekend calls (initially as the primary technician in Dubuque)
- Pursue continual skill development, including studying for and passing the 4 CFESA certification exams (Electrical, Gas, Steam, Refrigeration)
- Act as a resource for future hires in Dubuque—helping to train and mentor new technicians as the territory grows
Job Expectations
- MUST possess and maintain a valid driver’s license
- Read and interpret wiring diagrams and schematics
- Lift up to 50 lbs. regularly and 100 lbs infrequently
- Ability to climb ladders, kneel, crouch, and work in varying indoor and outdoor environments
- Proficiency with hand tools, power tools, gauges, and meters
- Strong communication skills (written, typed, and verbal)
- Comfort with tablets, phones, and IT-based service systems
Education, Training, and Experience
- High School Diploma or equivalent required
- Minimum 5 years of experience in HVAC/R or commercial equipment service
- Demonstrated ability to work independently and manage territory responsibilities
- U.S. work authorization (no sponsorship available)
What Makes You Stand Out
- Previous experience managing a service territory independently
- Hands-on expertise across electrical, gas, steam, and refrigeration equipment
- Strong customer relationship-building skills
- Leadership experience or interest in training and mentoring others
- Current EPA certification (Universal preferred)
- CFESA certifications or readiness to pursue them quickly
Benefits Include
- $24–30/hr DoE, with structured growth opportunities tied to certifications and advancement, plus performance-based raises and bonuses
- Performance-based raises and bonuses
- Company vehicle, phone, tablet, corporate/fuel card
- Paid vacation, sick time, and holidays
- Health, vision, and dental coverage
- Disability and life insurance
- Paid factory and CFESA training
- Tuition reimbursement
- Company-match retirement plan
- Uniforms with professional laundering service
Company Information
Founded in 1966, CONES Solutions, Inc. is a commercial food and beverage equipment sales and service company. Headquartered in Moline, IL, we provide installation, warranty and non-warranty service, and parts distribution for a wide variety of manufacturers. With strong service coverage across Illinois and Iowa, CONES is proud to be expanding into Dubuque, IA to continue “Keeping Your Kitchen Running Smoothly.”