Job Description
Job Description
Service Dispatcher/AdministratorJob Summary:
The Service Dispatcher/Admin will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organization’s communications network.
Duties/Responsibilities:
- Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
- Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
- Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
- Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
- Enters special requests and customer information into the system and assists with processing paperwork for completed service.
- Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Ability to execute directions accurately and with speed.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks, delegating when appropriate.
- Ability to operate or to quickly learn a variety of communications systems.
- Proficient with Microsoft Office Suite or related software.
- Valid driver’s license.
Education and Experience:
- High school diploma or equivalent required.
- At least one year of related dispatching experience preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
- Must be able to lift up to 15 pounds.