Project And Training Manager(New Jersey Ave. DC)

Job Description

Job Description

INTRODUCTION

Under the supervision of the Unity Health Care, Inc. (UHC) Chief Information Officer, the Project and Training Manager will be responsible for planning, executing, and finalizing IT project, ensuring they meet clinical needs and regulatory standards and provide an additional level of coordination and communication, overseeing implementation for an application or application area. The Project and Training Manager will lead the development, implementation, and ongoing educational support and maintenance of all training programs related to the Epic Electronic Health Record (EHR) eco-system, determine required training resources, direct and manage team staffing, and secure facilities and equipment for the classroom training. The Project and Training Manager decides curriculum delivery methods, oversees the creation and maintenance of a realistic training environment, creates a course catalog and training schedule, and ensures all users are trained before they access the production environment.

PROJECT MANAGEMENT MAJOR DUTIES/ESSENTIAL FUNCTIONS

Core Responsibilities

• Acts as a support contact for users.
• Identifies and troubleshoots issues.
• Guides workflow design, building and testing the system, and analyzes other technical issues associated with organizational software.
• Serves as a liaison between organizational needs and vendor implementation staff.
• Maintains regular communication with vendor representatives, including participating in weekly project team meetings.
• Works with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.
• Develops an understanding of operational needs to set the direction for the organization's workflows.
• Participates in training and working with end users.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Holds weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
• Owns integrated efforts that span multiple applications

Management Responsibilities

• Maintains the scope, schedule, and quality of the project in their specific application area or team.
• Sets clear expectations for team members, including defining what they should do at each phase of the project.
• Works closely with other key project leadership to coordinate activities.
• Ensures that the business community is engaged in the project.
• Advises and coaches team members by providing guidance on project issues, key success factors of the project, and lessons learned.
• Shares with team members the positive effects of innovation and system capabilities.
• Reinforces the importance of the project together with the executives and the project leadership, and provides consistent communication to the project team
• Organizes resources within the organization.
• Motivates and shows appreciation for the team.
• Appropriately matches team member skills to team responsibilities.
• Manages the project from an organizational perspective while attending to detailed tasks

Training Responsibilities

• Communicates with project leadership about training milestones, policies, and decisions.
• Designs the course offerings and course catalog in the Learning Management System ﴾LMS).
• Secures training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training.
• Creates an efficient schedule for classroom training.
• Communicates training policies and procedures
• Determines the types of curriculum delivery methods ﴾such as instructor led classes, e‐learning, and blended learning﴿ that will be used during super user training and end user training.
• Sets training requirements for end‐user system access and gets buy‐in on this decision from project and operational leadership.
• Develops other training curriculum such as post‐live training for new hires, and refresher, optimization, upgrade training.
• Prepares for the creation and building of the training environment.
• Provides support and troubleshoots issues that arise in the training environment.
• Develops a training environment strategy, which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments.
• Recruits and hires principal trainers, and any other supplemental training staff.
• Manages principal trainers and training team tasks.
• Manages the specialty physician training program and the nurse training program.
• Assesses risks and issues associated with the training program.
• Creates and executes an overall vision for the training program, including requesting support from project leadership.
• Outlines and forms additional educational plans as request by the organization.
• Champions strong super user engagement during and after go‐live.
• Transitions from implementation to maintaining training after go‐live.
• Plans and executes a successful training program after the Epic system go‐live.
• Creates a series of refresher training classes immediately following go‐live.
• Oversees skills enhancement training.
• Collaborates to develop Epic‐specific training for new employees.
• Planning how to deliver new information about the system to end users before upgrades.
• All other duties as assigned.

MINIMUM QUALIFICATIONS

• A bachelor’s degree in information technology, Health Informatics, or a related field is typically required. A master’s degree or relevant certifications (e.g., PMP, HIT) is preferred. Two years’ experience as a project manager in a healthcare setting (ambulatory and/or FQHC preferred), with a strong understanding of healthcare IT systems and technologies.
• Two years of technical proficiency with EHR systems, healthcare data standards, and IT infrastructure in clinical environments.

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE

• Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• Strong leadership and organizational skills, capable of managing multiple projects simultaneously and adapting to changing priorities.
• Ability to work effectively with staff that have a wide range of seniority.
• Acts as an organizational change agent for IT project and training initiatives.
• Strongly desired: Experience with training, education, and/or user support for clinical and revenue cycle integrated systems.
• Experience with Epic is preferred.
• Capacity to manage multiple competing objectives.

SUPERVISORY CONTROLS

The Project and Training Manager reports directly to the Chief Information Officer.

GUIDELINES

The Project and Training Manager abides by all rules and regulations set forth by applicable licensing and regulatory bodies; HIPAA, and the UHC policies and procedures.

PERSONAL CONTACTS

The position of Project And Training Manager requires contact with staff and patients at all levels throughout the organization. There are also external organizational relationships that may be part of the individual's work.

PHYSICAL DEMANDS

The work is basically sedentary in nature. However, some walking, bending, and the carrying of light items is required.

WORK ENVIRONMENT

This position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated.

OTHER SIGNIFICANT FACTS

While every effort is made to assign the staff to one site regularly, Unity may change sites temporarily or permanently, depending upon the need.

RISKS

The position involves everyday risk and discomfort, which require normal safety precautions typical of such placesas offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. The position requires contact with staff at all levels throughout the organization. There are also external organizational relationships that may be a part of the work of this individual.

The statements contained herein describe the scope of responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.