IT/ Helpdesk Administrator (Must be able to speak Chinese)
Job Description
Job Description
Job Description:
Install, configure, repair, and maintain desktop computers, laptops, tablets, printers,
phones, smartphones, software deployment, security updates and patches for internal
users and potentially, customers.
Respond professionally to user issues via phone, email, computer chat and in-person.
Research, troubleshoot and resolve hardware, software, server, network and telephone
related issues.
Escalate issues to the next tier of support as required.
Manage support tickets in a timely manner.
Follow-up with users to ensure issues are resolved and document issue resolution.
As part of a team, create and maintain a knowledge database to train users to be able
to help themselves to resolve basic issues.
Train employees and customers on IT related topics, as necessary.
Travel to other company Group entities or customer sites to troubleshoot, repair, install,
upgrade, and/or test hardware and software.
Train to be a primary point of contact for technical questions and issues that may arise
with the company’s ERP system.
Safety sensitive position.
Essential Skills:
Associate’s degree with a minimum of two years related experience. A degree in
Information Technology, Computer Science or related discipline is required.
Minimum two years of experience in a technical support or computer
configuration/test/build role
Knowledge and understanding of IT industry standard tools such as ticketing
systems, remote access, system monitoring, etc.
Proficiency with all current Windows Operating Systems and MS 365
Excellent written and oral communication skills accompanied by well-established
organizational and multi-tasking skills
Strong analytical and problem-solving abilities with a keen attention to detail
Self-motivated team player who is also able to work independently
Availability for flexible working hours to support or travel to national and international
locations.
Understanding of ERP systems
Non-Essential Skills:
Bachelor’s degree (preferred)
Server and network experience
Familiarity with SonicWall networking technologies
CompTIA or other IT certifications