Job Description
Job Description
Deskside Support Technician - New York, NY
Start Date - Jan 2026
Ongoing Assignment
Location: New York, NY
Schedule: Onsite, 5 days/week (some evenings/weekends during peak periods)
Role Overview
The Deskside Support Technician provides hands-on technical support for a premier retail landmark location within a luxury brand environment. This role focuses on day-to-day IT support, device management, and point-of-sale technology, working closely with senior technicians, regional IT teams, and external partners.
The ideal candidate is customer-focused, technically capable, and comfortable supporting retail operations in a fast-paced, onsite environment.
Key Responsibilities
Technology Support & Service Delivery (40%)
- Provide onsite technical support for endpoint devices including PCs, Macs, mobile devices (iOS/Android), printers, phones, and peripherals
- Support Point of Sale (POS) systems and related retail technology
- Assist with software installs, updates, and basic troubleshooting
- Escalate complex issues to senior technicians or vendors as needed
Inventory & Automated Systems Support (25%)
- Provide hands-on support for automated inventory systems (training provided)
- Partner with remote vendors and senior team members during troubleshooting
- Perform routine system checks and assist with basic reporting
Hardware Deployment & Requests (15%)
- Set up and deploy laptops, desktops, printers, POS devices, and payment hardware
- Coordinate hardware installations with vendors when required
Documentation & Process Support (10%)
- Follow established procedures and knowledge base documentation
- Assist in updating guides, work instructions, and troubleshooting documentation
Customer & Partner Communication (10%)
- Communicate clearly with store teams and IT partners
- Track incidents and requests to resolution within defined SLAs
Schedule & Availability
- This role is fully onsite
- Shifts may include evenings or weekends, especially during holiday or peak retail periods
- A Tuesday–Saturday schedule may be required during the holiday season
Required Qualifications
- 2–4 years of experience in IT support, deskside support, or service desk roles
- Experience supporting Windows 10/11 and macOS environments
- Familiarity with Office 365 tools
- Basic experience with Active Directory user and device management
- Strong customer service and communication skills
- Ability to follow processes, document work, and manage multiple tasks
Preferred Qualifications
- Associate's or Bachelor's degree in IT or related field, or equivalent experience
- Experience supporting POS systems or retail technology
- Familiarity with mobile device management (MDM) tools
- Basic command line experience (PowerShell or similar)
- Exposure to video conferencing tools and collaboration technology
- Awareness of networking concepts (Wi-Fi, IP addressing, switching)
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.