Job Description
Contract Type: Independent Contractor / (Dispatch /Part-Time)
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Start Date: Immediate
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Eligibility: Citizens with Min. 1 year of work experience in Desktop Support.
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Location: Multiple
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Role Overview
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We are looking for a reliable and technically skilled Desktop Support Engineer to provide on demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
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This is a contract-based, on-demand position, meaning work assignments will be provided as needed. Availability and responsiveness are essential for this role.
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Key Responsibilities
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- Provide on-site desktop and IT support for end users at the client location.
- Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
- Install, configure, and maintain hardware, operating systems, and enterprise software applications.
- Support network connectivity issues, including LAN troubleshooting.
- Assist with device setup, replacement, and hardware installations.
- Perform basic network troubleshooting using console access when required.
- Document service activities and communicate updates to the service delivery team.
- Follow client IT policies and security procedures while performing onsite tasks.
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Required Skills
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- Strong knowledge of Windows operating systems and desktop environments
- Experience in hardware troubleshooting and replacement
- Basic understanding of networking (LAN connectivity, switches, routers)
- Ability to diagnose and resolve desktop, printer, and peripheral issues
- Good communication and customer service skills
- Ability to work independently in onsite support environments
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Tools Required to Carry
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Engineers must carry the following tools while attending onsite support requests:
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- Windows Laptop
- LAN Cable
- Console Cable
- Screwdriver Toolkit
- Basic IT troubleshooting tools
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Work Model
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- On-demand / field support role
- The Service Delivery Team will share work assignments
- Engineers will be contacted via phone or email when support is required
- Engineers will receive site location, SPOC details, and reporting time before each assignment
- No guaranteed number of working hours
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Contract Type
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- Independent Contractor (1099)
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