Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.
Responsibilities:
• Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.
• Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.
• Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.
• Escalate unresolved or complex technical problems to senior team members when necessary.
• Manage user accounts by provisioning and deprovisioning access as required.
• Support remote desktop users to troubleshoot connectivity and performance issues.
• Collaborate with team members to ensure consistent and efficient problem-solving processes.
• Assist with the setup and maintenance of Apple and Windows devices within the organization.
• Utilize expertise in Cisco and Citrix technologies to address network and application issues.• Proven experience in providing technical support and troubleshooting for computer hardware and software.
• Familiarity with Cisco and Citrix technologies, with the ability to resolve related network issues.
• Proficiency in managing Active Directory accounts and permissions.
• Strong knowledge of Microsoft technologies and Windows Remote Desktop.
• Experience working with Apple devices and Mac computers.
• Ability to assist users with remote desktop support in various environments.
• Excellent documentation skills to track and resolve issues in a helpdesk system.
• Strong interpersonal skills and a commitment to delivering exceptional customer service.