Job Description
Job Description
Position Overview
A well-established company based in Orange County is seeking a reliable and resourceful IT Support and Help Desk. This position supports daily IT needs across the company and works closely with the IT manager. The ideal candidate will provide front-line technical support and assist with system operations and troubleshooting.
Key Responsibilities
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Provide technical assistance on hardware, software, and network issues
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Troubleshoot desktop, laptop, printer, and mobile device problems
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Resolve user issues via phone, in person, or electronically
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Perform account setups, password resets, and access management
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Maintain accurate logs and documentation in the ticketing system
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Escalate unresolved issues and follow up to ensure resolution
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Support remote users and multiple office locations (some travel required)
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Assist in system upgrades, installations, and maintenance tasks
Required Skills & Experience
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2+ years of technical support/help desk experience
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Working knowledge of LAN/WAN, TCP/IP, VPN, SMB, and Windows environments
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Familiarity with Microsoft 365, Azure, Active Directory, and Windows servers
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Strong troubleshooting, communication, and customer service skills
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College degree or equivalent hands-on experience
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Reliable transportation and valid CA driver’s license
Preferred Qualifications
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CompTIA A+ or Network+
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Experience with VMware, Meraki, or similar platforms
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Familiarity with ticketing systems and escalation protocols
Additional Information
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Some evening or weekend support may be required
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Cross-training and flexibility encouraged as team needs evolve
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Duties may change based on business requirements
Qualified candidates who enjoy solving problems, supporting users, and working in a fast-paced environment are encouraged to apply.