Job Description
Job DescriptionKey Responsibilities:
Maintain and update JAMF Pro and JAMF School management platforms
Perform routine system and maintenance tasks, including OS updates across Mac and iOS devices
Manage and resolve service tickets for Apple device issues
Fine-tune and write scripts to automate processes and deployment
Troubleshoot and resolve issues related to apps, file locations, OS changes, and hardware repairs
Test new OS versions and applications on various Apple devices
Prepare, repair, and redistribute devices as needed
Keep apps up-to-date and troubleshoot application-related issues
Monitor and respond to device support tickets, ensuring timely resolution
Deploy devices physically, including large projects like the new performing arts center
Provide white glove customer service, gather feedback, and collaborate effectively within the IT team
Assist with budgeting and forecasting for Apple device refreshes
Troubleshoot occasional Windows overlaps within a primarily Mac environment
Work closely with both technical and non-technical school staff, demonstrating excellent communication and teamwork skills
Required Qualifications:
Minimum 4 years of professional experience as a JAMF/Apple device administrator
Strong experience with JAMF Pro, JAMF School, Apple School Manager, and Apple Volume Purchasing
Advanced knowledge of Apple device management, scripting, deployment, and troubleshooting
Ability to support large environments (1,000+ devices)
Customer-focused mindset, strong interpersonal skills, and a commitment to high-quality service
Experience in educational environments is highly preferred but not required
Proven ability to work onsite full-time and flexibly (11am–7pm or 8am–6pm), including support for school events outside regular hours
Top Three Skills/Experience:
Deep expertise with JAMF Pro and Apple School Manager
Scripting and automation for device management
Strong customer service focus with team collaboration abilities
Position Logistics:
Contract-to-hire; initial duration: 3 months
Fully onsite (5 days/week) in Santa Monica, CA
Flexible schedule to accommodate school events; typical hours 11am–7pm or 8am–6pmActive Directory, Microsoft Windows Server, MS Windows 10, Dell Technologies, Citrix Technologies