Tier 1/2 IT SharePoint Support Specialist

Job Description

Job Description

Hazen and Sawyer is seeking a Tier 1/2 SharePoint Support Specialist. To effectively support operations within the Eastern Time Zone, this position will be based at one of the following Hazen and Sawyer offices: New York City, Raleigh, NC, Cincinnati, OH, or Hollywood, FL.

Why Hazen and Sawyer:

• Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
• Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
• We foster a work environment low on bureaucracy and high in creativity.
• We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
• We currently have over 2,000 employees in 80+ offices throughout the United States, Latin America, Canada, and the UK.
• A flexible hybrid work schedule supports today's busy professionals.

Key Responsibilities:

• SharePoint Help Desk Support
• Provide support and troubleshooting of complicated SharePoint issues on the Help Desk.
• Providehigh-levelcustomer services consistent with IT best practices.
• Assist with evaluating new SharePoint features and initiatives.
• Information Architecture
• Create and review new sites and their configuration.
• Manage permissions and sharing of information for both internal and external users.
• Upkeep of content services such as Site Content Types, Site Columns, and Term store.
• Aid in the migration of content into SharePoint Online.
• Governance and Monitoring
• Monitor SharePoint usage, storage, activities reports.
• Assist in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows.

Occasional travel may be required as needed.

Required Qualifications:

• BS/BA degree in the field of computers
• Minimum of 3-5 years working IT support
• Deep knowledge of Microsoft 365 (SharePoint, Teams, OneDrive)
• Familiarity with Azure Entra ID

Preferred Qualifications:

• Experience working with Content Management Systems
• Experience in Active Directory
• Working knowledge of the Open System Interconnection (OSI) model
• Ability to diagnose problems and provide support for a wide range of applications

What We Offer:

• Comprehensive health benefits (medical, dental, vision, and prescription plans)
• Pre-tax flexible spending plans for medical, dependent care, and transportation
• Short and long-term disability, and employer paid life insurance
• Paid holidays, floating holidays, and paid time off (PTO)
• Employer-contributed 401(k) plan and additional financial planning support
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
• Starting pay range for this position depends on skills, experience, education and geographical location