Licensing Support Administrator

Job Description

Job Description

Top global educational company, contract to hire hybrid role

• • Provides technical support as the Learning Network (ILN) Administrator ( learning management system) including researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Assists and/or collaborates with internal and external platform teams to implement ILN technical fixes and enhancements
  • Keeps abreast of technology and provides recommendations to improve end user support and operations
  • Writes/updates user guides and documentation regarding the ILN
  • Uploads courses to ILN as needed
  • Produces ILN standard and custom reports
  • Assists with Learning Network implementations of new ILN Partners
  • Participates in reviewing requirements for ILN enhancements and tests enhancements
  • Writes ILN testing scripts for UAT (User Acceptance Testing)
  • Participates in UAT including resolving technical issues, reporting, etc.
  • Delivers SCORM sales orders, as needed
  • Prepares product data to be uploaded to internal systems
  • Processes internal reimbursements to ILN Partners for ILN licenses
  • Supports the creation of analytics and usage reports for eLearning products, identifying actionable insights, key trends and metrics, user behavior, data/marketing/website optimization opportunities, as well as to respond to institutional customer requests
  • Gathers, generates, and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists
  • Updates, edits, and/or enhances existing catalog records for greater discoverability
  • Submits and monitors project management tickets (JIRA)
  • Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts, and producing events
  • Assists with website that supports the Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation
  • Conducts industry research and landscape assessments within the adult learning space
  • Works on other Educational Activities projects as needed