Manager of Infrastructure & Operations

Job Description

Job Description

The Manager of Infrastructure & Operations is a strategic role responsible for managing IT operations for a multi-location enterprise running a 24/7 eCommerce business. This position requires extensive technical knowledge of IP networking, database platforms, and communication systems, as well as experience in planning, implementing, and troubleshooting complex IT operations. The Manager must have a strong focus on customer service and the ability to collaborate with internal and external technical teams to deploy and maintain IT solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage teams supporting enterprise and Cloud-based data centers, network infrastructure, and voice/video communication systems operations.
• Ensure high availability of all business systems and solutions.
• Implement and manage Cisco network infrastructure, including routers, switches, and firewalls.
• Lead and develop technical teams, including hiring, mentoring, and conducting performance reviews.
• Implement and manage wireline and wireless IP network solutions.
• Establish and maintain relationships with IT vendors, carriers, and Cloud service providers.
• Develop and manage IT operations budget.
• Maintain a highly secure IT operating environment.
• Implement and manage network monitoring systems.
• Optimize carrier WAN services and implement carrier services.
• Support and manage workloads in Microsoft Azure and VMware environments.
• Provide proactive leadership and engagement with application teams, with knowledge of Dev/Sec/Ops processes.
• Develop a modern and business-focused approach to Device Management, Remote Working, Productivity Tools, and associated services.
• Support ERP systems, with experience in Acumatica ERP solutions preferred.
• Experience with ServiceNow is highly desirable.
• Other duties as requested by business need.

QUALIFICATIONS REQUIRED FOR POSITION:

• At least 5 years of progressive experience managing enterprise IT operations with a focus on maintaining high availability.
• Strong experience in managing Cisco network infrastructure.
• Extensive practical experience in technical team management and development.
• Experience in implementing and managing wireline and wireless IP networks.
• Proficiency in managing IT vendor relationships and IT operations budget.
• Experience in creating and maintaining a highly secure IT operating environment.
• Knowledge and experience in implementing network monitoring systems.
• Experience in optimizing carrier WAN services and supporting workloads in Microsoft Azure and VMware environments.
• Experience in providing leadership and engagement with application teams, with knowledge of Dev/Sec/Ops processes.
• Strong understanding of Device Management, Remote Working, Productivity Tools, and associated services.
• Practical experience in supporting ERP systems, preferably with Acumatica ERP solutions.
• Familiarity with ServiceNow is highly desirable.
• Consistent and regular attendance is expected.

QUALIFICATIONS DESIRED FOR POSITION:

• Certifications in relevant IT areas.
• Experience in managing end-user services and operations in a similar industry.
• Knowledge of ITIL framework and practices.
• Familiarity with other cloud platforms and virtualization technologies.
• Experience in project management and leading IT initiatives.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

CERTIFICATES/LICENSES REQUIRED FOR ROLE:

• Possession of a valid state driver license (or ability to obtain one).

PHYSICAL DEMANDS:

Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; frequent lifting up to 40 pounds; occasional carrying up to 60 pounds; may be subject to walking or sitting for extended periods of time, reaching, and bending; and vision, speech, and hearing sufficient to perform the essential tasks.

WORKING CONDITIONS:

Working environment is primarily in an office setting; requires the use of a telephone and other office equipment; and requires some travel to various locations to provide support, training, and systems design. May require on-call after-hour support as needed.

SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.