Job Description
Job Description
Desktop Support Technician
Location: Kansas City, KS (onsite)
Duration: 12 months contract
Pay rate range: $25/hr to $30/hr W2
Description
- Deskside Technician.
- Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops.
- The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
- Updating ticket on IT service management tool with proper work notes.
- Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
- Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
- Remote support & troubleshooting of end user issues.
- Windows OS, MacBook support.
- Zscaler troubleshooting.