Guest Relations Coordinator

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION/LEVEL: Guest Relations Coordinator FLSA STATUS: Exempt

DEPT/OFFICE: Property Management DATE: June 2025

REPORTS TO: General Manager

JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK:

We are looking for an enthusiastic Guest Relations Coordinator to join The Forum team. You will be responsible for developing and maintaining positive relationships with the guest and tenant community. Your role will involve addressing tenant inquiries and ensuring overall guest satisfaction. You will act as a liaison between property management, tenants, and guests ensuring efficient communication and problem resolution. You will further support The Forum’s Marketing Manager in the execution of the property marketing program.

Joining our team will provide you with an opportunity to play a vital role in maintaining positive guest relationships, ensuring operational efficiency, and contributing to the overall operational success at The Forum. The ideal candidate will be a team player with a positive attitude, adaptable and organized, and strong prioritization and time management skills. If you have a passion for customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting position.

Hours: Tuesday – Saturday

Schedule may change based on property tour + event needs

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Strong desire to learn along with professional drive.
• Solid understanding of different marketing techniques
• Excellent verbal and written communication skills
• Excellent knowledge of MS Office
• Experience with all major social media channels.
• Flexible work schedule
• Willingness to learn on the job and share experiences with other members of the team.
• Must be able to work weekend shifts
• Excellent organizational skills and key attention to detail
• Previous experience in event coordination is beneficial.

ESSENTIAL JOB FUNCTIONS:

• Establish and maintain strong relationships with guests and retail tenants, acting as a liaison to communicate all inquiries, concerns, and requests to the General Manager and Assistant General Manager.
• Attend/conduct daily line ups with all operations teams.
• Perform monthly Tenant Soundbites and manage Soundbite review meetings with management.
• Support the management team in daily administrative tasks.
• Support Forum Marketing Team in executing hospitality, marketing, and events on property and off – often requiring evening and weekend assignments.
• Assist in managing and providing a recap for The Forum’s Santa House. To Execute and work to improve existing Plaza activations including, but not limited to, Signature Events, Weekend Concierge Activations, LED programming and more.
• Assist in managing the Concierge Budget and ensure that all expenses are tracked and recorded.
• Assist Engineering, Housekeeping, Security and all other property operations teams with event logistic set- up and inventory of equipment.

IMPORTANT JOB FUNCTIONS:

• Able to lift to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking for up to 8 hours a day
• Working outdoors for up to 8 hours a day
• Ability to climb ladders and stairs
• Performs other related duties as assigned

MATERIAL AND EQUIPMENT USED:

• Computer
• Microsoft Office Suite
• General Office Equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions