Job Description
Job Description
We’re a growing law firm seeking a Billing & Collections Clerk to own the invoicing and accounts receivable process end-to-end. This role is responsible for generating accurate invoices, collecting client payments, applying payments correctly, maintaining payment plans, resolving failed/returned transactions, and ensuring outstanding receivables are actively managed and converted into revenue—while maintaining a professional, client-centered approach.
Key Responsibilities
- Billing & Invoicing
- Coordinate with attorneys/staff to address billing questions, narrative clarity, and corrections needed prior to sending invoices.
- Maintain consistent billing cadence (weekly/biweekly/monthly) and ensure invoices are sent promptly and correctly.
- Prepare billing reports and support management with visibility into billed vs. collected revenue.
Accounts Receivable & Collections
- Own the collections process from first reminder through resolution (payment, payment plan, dispute resolution, or escalation).
- Conduct professional client outreach via phone, email, and text (where appropriate) to secure payment and document next steps.
- Monitor A/R aging and proactively target past-due balances; reduce aged receivables (30/60/90+).
- Resolve billing disputes and coordinate adjustments/credits/write-downs with management approval and proper documentation.
Payment Processing & Posting
- Receive and post payments accurately to the correct client/matter/account, ensuring proper allocation and clean ledgers.
- Identify and resolve unapplied funds, duplicate payments, partial payments, and posting errors.
Track and resolve failed/declined/returned transactions (card declines, returned eChecks), including client follow-up and reprocessing. - Maintain audit-ready documentation for all billing changes, reversals, and payment plan updates.
Payment Plans & Client Account Maintenance
- Set up, adjust, and manage client payment plans in accordance with firm policy.
- Track payment plan compliance, follow up on missed payments immediately, and maintain clear records of plan terms and client communications.
- Work with the legal team to align payment expectations with case status and firm policies.
Reporting & Process Improvement
- Provide weekly/monthly A/R updates, including totals, aging, collection activity, and recovery trends.
- Recommend and implement process improvements (reminder cadence, payment plan standards, invoice timing, scripts/templates).
- Maintain clear notes, standardized communications, and consistent workflows.
Bonus eligibility: based on firm KPIs (A/R reduction, recovery of failed payments, etc.)
Company DescriptionSo, why Defiant Law? To be Defiant, is to confront, resist, disagree, challenge, speak out against and defy the odds that life has stacked against you and yet be bold enough to confront the situation with assured power of resistance. At this firm, we have been doing just that for in our own lives and it is a joy and an honor to be able to do that for you.
Company Description
So, why Defiant Law? To be Defiant, is to confront, resist, disagree, challenge, speak out against and defy the odds that life has stacked against you and yet be bold enough to confront the situation with assured power of resistance. At this firm, we have been doing just that for in our own lives and it is a joy and an honor to be able to do that for you.