Job Description
Job Description
Description
HR Generalist I
Job Description:
This full-time HR Generalist opportunity is ideal for an HR professional who enjoys solving complex employee issues, delivering exceptional service, and supporting a wide range of HR functions in a fast-paced environment. You will serve as a trusted resource for employees and leaders, handling HR inquiries, processing transactions, and partnering with multiple HR centers of excellence to ensure a positive employee experience. This role requires strong communication skills, attention to detail, sound judgment, and the ability to manage a high volume of cases while maintaining accuracy and professionalism.
Responsibilities:
Serve as a primary point of contact for employee HR inquiries through phone, chat, and case management channels.
Review, process, approve, and resolve HRIS transactions while ensuring accuracy and compliance with HR policies and procedures.
Provide guidance on HR programs including benefits, compensation, wellness programs, payroll, and leave of absence matters.
Investigate and resolve employee concerns while delivering a positive and professional customer service experience.
Partner with Payroll, Benefits, Compensation, Talent Acquisition, Employee Relations, and other HR teams to resolve complex issues.
Escalate advanced or sensitive employee matters to appropriate leadership and subject matter experts when needed.
Maintain detailed and accurate case documentation within HR systems.
Identify trends, recurring issues, and process improvement opportunities and communicate findings to management.
Prioritize and manage a high volume of employee cases while meeting service level expectations.
Demonstrate ownership, accountability, and sound judgment when making HR-related decisions.
Support a collaborative HR team focused on delivering exceptional employee support and service.
Essential Skills:
HR Case Management
HR Operations & Employee Support
HRIS Transaction Processing
Employee Relations Support
Benefits & Leave Administration
Verbal & Written Communication
Problem Solving & Critical Thinking
Customer Service
Time Management & Prioritization
Attention to Detail
Ability to thrive in a high-volume environment
Additional Skills & Qualifications:
Experience in HR Generalist, HR Operations, HR Shared Services, or Employee Support roles.
Associate's or Bachelor's degree in Human Resources or related field, or equivalent HR experience.
Experience with Oracle HCM preferred.
Experience using ServiceNow or other case management platforms preferred.
Experience with UKG/UltiPro preferred.
HR certifications such as SHRM-CP, SHRM-SCP, or PHR are a plus.
Strong stakeholder management and relationship-building skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Work Environment This is a full-time hybrid opportunity supporting a high-volume HR service environment. The role involves daily interaction with employees, managers, and HR subject matter experts across multiple functions. The schedule is Monday through Friday during standard business hours, with occasional overtime based on business needs. The ideal candidate is comfortable managing competing priorities, navigating HR systems, and delivering a best-in-class employee experience in a fast-paced setting.
Skills
HR Case Management, HR Operations & Employee Support, Written & Verbal Communication, HRIS & Transaction Processing, Problem Solving & Ownership, Oracle HCM, ServiceNow Case Management, UKG / UltiPro, Cross-Functional Stakeholder Management, Broad HR Knowledge
Top Skills Details
HR Case Management,HR Operations & Employee Support,Written & Verbal Communication,HRIS & Transaction Processing,Problem Solving & Ownership
Additional Skills & Qualifications
Experience supporting employees in a high-volume HR Shared Services, HR Operations, or HR Generalist environment. Knowledge of employee lifecycle processes including benefits, leave administration, compensation, payroll, performance management, and employee relations. Experience utilizing HRIS and case management systems such as Oracle HCM, UKG/UltiPro, ServiceNow, Workday, SAP SuccessFactors, or similar platforms. Strong customer service orientation with the ability to effectively manage multiple priorities, resolve complex employee inquiries, and maintain confidentiality. Proven ability to partner with cross-functional stakeholders, analyze issues, exercise sound judgment, and deliver accurate, timely resolutions. HR certifications such as SHRM-CP, SHRM-SCP, or PHR are preferred. Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent HR experience.
Experience Level
Intermediate/Beginner Level
Job Type & Location
This is a Contract position based out of Oakland, CA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Oakland,CA.
Application Deadline
This position is anticipated to close on Aug 17, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.