Job Description
Job Description???? We’re Hiring: IT Operations Manager – Alivia Health, Guaynabo
Are you ready to lead the technology backbone of a growing healthcare network? At Alivia Health, we’re looking for a driven and experienced IT Operations Manager to oversee our infrastructure, cloud environments, and system reliability—ensuring business continuity and secure operations across the organization.
In this role, you'll work hand-in-hand with Cybersecurity, Compliance, and IT Services teams to align our operations with regulatory standards like HIPAA, NIST, and CIS. You'll also lead a talented IT team, manage vendors, and shape our disaster recovery strategies and system performance initiatives.
???? What You’ll Be Doing:
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Lead the management of servers, storage, cloud (Azure), and network infrastructure
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Ensure high system performance, availability, and security
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Oversee disaster recovery and business continuity planning
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Enforce change, incident, and patch management processes
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Mentor the IT Operations team and support business-critical escalations
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Manage vendors and contribute to IT budget planning
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Maintain compliance with healthcare and cybersecurity standards
✅ What We’re Looking For:
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5+ years in IT operations/service delivery, including 1+ year in a leadership role
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Strong background in networks, firewalls, VPNs, VLANs, SD-WAN, and cloud systems
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Experience with HIPAA, NIST, and CIS compliance frameworks
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Excellent understanding of systems administration, VoIP, data storage, and security best practices
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Bachelor's degree in IT, Computer Science, or related field (or equivalent experience with certifications)