Job Description
Client Services / Client Relationship Management
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Location: Onsite New York, NY 4 days a week |1 day remote
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Duration: 12 month contract (possible to convert)
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We’re currently looking for experienced client services professionals to join a growing team. This is a client-facing role focused on managing inquiries, providing support, and making sure clients are connected with the right information and resources.
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Responsibilities:
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- Serve as the primary point of contact for multiple clients, building strong working relationships and providing a consistent level of support.
- Manage incoming client inquiries through a dedicated hotline, assessing each request, determining the appropriate priority, and making sure it gets addressed in a timely manner.
- Provide clear and professional communication by taking complex information and explaining it in a way that is easy for clients to understand.
- Use established scripts, resources, and processes to answer questions and guide clients toward the appropriate information or next steps.
- Work closely with internal teams to gather information, resolve client questions, and make sure responses are accurate and consistent.
- Manage multiple requests and competing priorities while maintaining attention to detail and a high level of client service.
- Handle escalations and sensitive situations with professionalism, good judgment, and a calm approach.
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Experience:
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- 7+ years of experience in client services, client success, client relationship management, or a similar client-facing role
- Strong written and verbal communication skills with the ability to communicate with a variety of audiences
- Excellent organizational and time-management skills, with the ability to prioritize a high volume of requests
- Strong problem-solving skills and the ability to know when to escalate an issue
- Comfortable working in a fast-paced environment and handling sensitive client interactions
- Previous government experience is a plus, but not required
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