International Logistics Supervisor

Published: 6/14/2022

Job Description

The International Logistics Supervisor oversees domestic and international inbound and outbound shipping activities. This role coordinates shipments, ensures accurate documentation, resolves escalated logistics issues, and supervises the Logistics Coordinators. The ideal candidate is organized, detail-oriented, and able to work independently while collaborating with internal teams and external logistics partners.

Key Responsibilities

· Supervise Logistics Coordinators and review the quality and accuracy of their work.

· Hire, train, coach, and support Logistics team members, including conducting regular check-ins and addressing performance or disciplinary matters when needed.

· Prepare shipping documentation and track domestic and international shipments.

· Communicate with freight forwarders, customs brokers, carriers, and other logistics partners.

· Ensure shipping and customs documentation is accurate, complete, and submitted on time.

· Coordinate ocean and air import and export shipments.

· Arrange less-than-truckload (LTL) and full-truckload (FTL) shipments.

· Obtain and prepare freight quotes for multiple transportation methods.

· Coordinate weekly warehouse consolidations for key customers.

· Partner with the Sales Support team and other departments to support delivery needs.

· Review, reconcile, log, and approve freight and logistics invoices.

· Follow up on and resolve domestic and international shipment issues.

· Serve as the primary point of contact for escalated logistics concerns.

· Monitor and troubleshoot UPS WorldShip and FedEx Ship Manager stations.

· Respond to JIRA tickets within established service-level expectations.

· Coordinate the delivery of maintenance, repair, and operations materials as needed.

· Analyze logistics processes and identify opportunities for optimization and cost savings.

· Prepare and maintain logistics reports.

· Perform additional duties as assigned.

Internal and External Partnerships

This role works closely with Sales, Resource Management, Warehouse, Facilities, Samples, Credit, and Product Management. External partners include shipping companies, freight forwarders, international joint ventures and agents, and customers’ purchasing and logistics teams.

Required Qualifications

· High school diploma or equivalent.

· Knowledge of international shipping and logistics.

· Knowledge of domestic shipping and logistics.

· Proficiency with Microsoft Outlook, Word, Excel, and Adobe PDF.

· Strong verbal and written communication skills.

· Strong interpersonal and problem-solving skills.

· High level of accuracy, organization, and attention to detail.

· Ability to work independently with minimal supervision.

Preferred Qualifications

· Business school, associate, or bachelor’s degree.

· Previous supervisory or team-lead experience.

· Experience with UPS WorldShip and FedEx Ship Manager.

· Working knowledge of the OzLink quoting system and Descartes customs applications.

· Experience coordinating drop shipments from domestic and international sources.

\nCompany Description

Founded in 1902, Maharam is North America’s leading creator of textiles for commercial and residential interiors. Recognized for its rigorous and holistic commitment to design, Maharam embraces a range of disciplines from product, graphic, and digital design to art and architecture. Maharam textiles are included in the permanent collections of the Art Institute of Chicago, the Museum of Modern Art, and the Stedelijk Museum, among others. Maharam is the recipient of the Cooper Hewitt, Smithsonian Design Museum Design Patron Award (2007) for its longstanding support of design and cultural initiatives.