Job Description
Job Title: IT Helpdesk/Support Specialist
Location: Onsite in Denver, CO (will also consider onsite in San Diego, Spokane, Seattle)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Flexible)
Employment Type: Contract to Hire (after 90 days)
Dress Code: Business Casual
Team Environment:
Be part of a highly professional IT department of 26 people, including 8 dedicated Help Desk staff, supporting a national legal team. This role demands strong communication skills, a service-first mindset, and the ability to thrive in a polished, high-performing environment.
Key Responsibilities:
- Provide top-tier IT support to over 800 attorneys and legal assistants across the U.S., ensuring exceptional user experience.
- Support and administer core business applications including Zoom, Microsoft Teams, Office 365, iManage, and Active Directory
- Troubleshoot a wide range of issues including Microsoft applications, LAN/VPN connectivity, printers, operating systems, and mobile devices.
- Manage onboarding and offboarding processes including hardware setup and user account provisioning.
- Maintain and update the firm’s internal IT Wiki to ensure up-to-date documentation and user guides.
- Participate in firm mergers and acquisitions by supporting IT integration and transition efforts.
- Administer OS patching and image deployment via SCCM.
- Manage the firm’s print infrastructure through PrintLogic, including both software administration and physical maintenance.
Required Qualifications:
- 3+ years of IT support experience in a professional or enterprise environment.
- Bachelor’s degree in Information Systems or a related field preferred.
- Solid understanding of the Microsoft technology stack and enterprise applications.
- Strong troubleshooting skills across software, network, and hardware platforms.
- Experience managing patching and imaging tools such as SCCM.
- Exceptional customer service, communication, and documentation skills.
- A+ Certification preferred.
Preferred Qualifications:
- Prior experience supporting legal professionals or within a law firm setting.
- Familiarity with iManage, Litera, and InTapp products.
- Experience in change management during organizational growth or mergers.