Job Description
Job DescriptionJob Description
Front Desk Enrollment Specialists will ensure that each family coming to (or calling) our facilities is given an exceptional guest experience
Duties & Responsibilities
- Greet customers with a warm and enthusiastic presentation
- Answer telephones promptly
- Handle all customer accounts, including but not limited to:
o Enrollments, posting tuition payments, printing and mailing invoices, making necessary schedule changes, collections, cancellations, complaints, etc.
- Handle all customer complaints in a confident, friendly, and professional manner, passing only those that are difficult to handle to office manager/general manager
- General office tasks such as keyboarding, copying, filing, faxing, and computer applications, etc.
- Handle all scheduling needs including (but not limited to) scheduling parties, finalize party contracts and collect payments for parties
- Opening and closing duties as listed on the morning and evening checklists
- Light cleaning as needed, i.e., washing dishes, vacuuming, dusting, emptying trash, laundry as needed, cleaning bathrooms, etc.
- Prepare job applicants with necessary application and contact information for Human Resources
- Bake cookies and make sure cookie bins are filled
- Supervise lifeguards on weekends
- Passing on information to customers via going into observation rooms
- Sales and promoting the business
- Work together as a team
- Other duties as assigned
Qualifications & Skills
- Exceptional customer service capabilities
- Ability to multi-task within a fast-paced environment
- Exceptional attention to detail
- Ability to work effectively in a team environment
- Ability to perform basic math and data entry functions
- Ability to maintain and promote a positive working environment
Preferred:
- 1-2 years working in sales or administrative capacities
- 1-2 year working in customer-service related roles
Schedule
Part-Time
Compensation & Benefits
- A company culture of trust and support that you won’t find anywhere else
- Paid training in Miller Swim School Curriculum
- Miller Swim School pays at or above market wages, commensurate with experience
- Flexible Hours
- Free Swim Lessons for immediate family of employees
- 401(k) contribution for full-time employees
- Health insurance contribution for employees for full-time employees
- Vacation and Sick/Personal time for full-time employees