Job Description
Job Description
Full time Concierge position available. 32BJ union benefits. Weekly schedule is as follows: Monday and Tuesday 3pm to 11pm. Wednesday, Saturday and Sunday 7am to 3pm. Thursday and Friday off.
Position Summary:
The Concierge serves as the primary point of contact for residents, guests, vendors, and building staff, providing exceptional customer service while ensuring the safety, security, and smooth daily operation of a luxury residential condominium. The ideal candidate is professional, personable, detail-oriented, and capable of managing multiple responsibilities in a fast-paced residential environment.
Key Responsibilities:
Resident Services
- Greet residents, guests, and visitors in a courteous and professional manner.
- Provide exceptional customer service and respond promptly to resident inquiries, requests, and concerns.
- Assist residents with reservations, service requests, and amenity access.
- Maintain confidentiality regarding resident information and building operations.
- Coordinate communication between residents and management as needed.
Front Desk Operations
- Monitor lobby activity and maintain a welcoming, orderly, and secure environment.
- Answer and direct telephone calls, emails, and other communications.
- Manage visitor access and verify guest authorization according to building policies.
- Maintain accurate logs of visitors, deliveries, incidents, and service requests.
- Coordinate package acceptance, storage, and resident notification procedures.
Building Security & Safety
- Monitor security cameras, and building entry points.
- Enforce condominium policies and procedures in a professional manner.
- Respond appropriately to emergencies, incidents, and security concerns.
- Coordinate with building staff, and emergency responders when necessary.
- Report maintenance, safety, or security issues promptly to management.
Vendor & Service Coordination
- Verify and manage vendor access according to building protocols.
- Assist with scheduling service appointments and coordinating building access.
- Monitor contractor and vendor activity within common areas.
- Maintain records of vendor insurance certificates and authorization documentation as required.
Administrative Duties
- Maintain accurate records, reports, and shift logs.
- Process resident requests through property management software.
- Assist with building communications, notices, and resident correspondence.
- Support management with special projects and administrative tasks as assigned.
Qualifications
- Concierge, hospitality, luxury residential, hotel, or customer service experience preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask, prioritize responsibilities, and remain composed under pressure.
- Professional appearance and demeanor.
- Flexible schedule, including evenings, weekends, and holidays as required..
Physical Requirements
- Ability to remain standing for extended periods.
- Ability to lift and move packages weighing up to 25 pounds.
- Ability to walk throughout the property as needed.
Compensation & Benefits
- 32BJ Union Benefits including-
- Medical, dental, and vision benefits (where applicable).
- Paid time off and holidays.
- Retirement savings plan eligibility.
Core Competencies
- Customer Service Excellence
- Professionalism & Discretion
- Communication Skills
- Problem Solving
- Reliability & Accountability
- Attention to Detail
- Teamwork & Collaboration
- Safety & Security Awareness
This position is ideal for a hospitality-focused professional who takes pride in creating an exceptional residential experience for condominium owners and residents in a luxury Manhattan environment.