IT Support Specialist

Job Description

Job DescriptionSalary: $20 - $30/Hr DOE

Position Overview

Reports To: IT Director

Midwest D-Vision Solutions/Midwest Commercial Interiors is seeking an IT Support Specialist (early-career to mid-level) to provide high-quality end user support and assist with broader IT initiatives that promote efficiency, security, and long-term growth.

This role is ideal for someone who genuinely enjoys helping others, communicates clearly, and is committed to learning and growing within their IT career. While prior experience is valuable, we place greater emphasis on personality, professionalism, and a strong service mindset. The right candidate will be dependable, curious, and eager to develop their skills with guidance and hands-on experience.

The IT Support Specialist will serve as a friendly and trusted point of contact for employees while also gaining exposure to larger IT projects and modern technologies.

Key Responsibilities

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and basic network issues
• Respond to helpdesk tickets, phone calls, and walk-up requests in a professional and timely manner
• Support Microsoft Windows environments, Microsoft 365, printers, mobile devices, and common business applications
• Assist with onboarding and offboarding of employees, including device setup, account provisioning, and access management
• Document issues, resolutions, and procedures to help improve internal IT processes
• Escalate complex issues appropriately while maintaining clear communication with users
• Assist with IT projects such as system upgrades, deployments, automation initiatives, and process improvements
• Work closely with the IT Director and other stakeholders to identify opportunities for efficiency and improvement

Required Skills and Qualifications

• Strong customer service and interpersonal skills with the ability to communicate clearly with non-technical users
• Basic to intermediate knowledge of Windows operating systems and common business software
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Ability to troubleshoot and think through problems in a structured, logical way
• Willingness to learn new technologies and take on increasing responsibility
• Strong organizational skills and attention to detail
• Ability to work independently as well as part of a team

Preferred Qualifications

• Prior experience in a helpdesk, desktop support, or technical support role
• Basic understanding of networking concepts (DNS, DHCP, VPNs)
• Experience with ticketing systems and documentation tools
• Exposure to cybersecurity tools, remote support tools, or cloud platforms such as Azure
• Experience working with Active Directory (user accounts, groups, permissions) is preferred
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus, but not required

What We Offer

• Opportunity to grow within the IT department and expand technical skills
• Hands-on experience with real-world IT projects and modern tools
• Supportive and collaborative work environment
• Competitive compensation based on experience
• Benefits package including [health insurance, PTO, retirement, etc.]

Why Join Midwest D-Vision Solutions/Midwest Commercial Interiors

We value people who take pride in their work, treat others with respect, and are motivated to continuously improve. This role offers a clear path for growth, mentorship, and the chance to make a meaningful impact across the organization.

How to Apply

Interested candidates should submit a resume and brief cover letter outlining their experience and interest in the role.

Thank you for your interest in joining Midwest D-Vision Solutions/Midwest Commercial Interiors.