Job Description
Job Description
We are working on an excellent opportunity! Our client in Trumbull, CT is looking for an IT Help Desk/Tecnical Support Analyst to fill a 4-5 month Temp Assignment. Pay Rate is $27-$36/hr doe.
Job Summary:
Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process.
Essential Functions & Accountabilities:
· Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s.
· While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.
· Escalate tickets in accordance with IT procedures.
· Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley).
· Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends.
· Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition.
· Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.
· Liaise with global third-party client computing partners and involvement with local IT agreements and vendors.
· Participates in the IT Operations out of hours support rotation.
· As business needs dictate, works extended hours to complete daily department goals or tasks to include working mandatory overtime.
Qualifications
Knowledge, Skills and Abilities:
· Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
· Technical knowledge of mobile devices (smart phones, tablets, etc.).
· Ability to read and understand technical manuals, procedural documentationand conduct research.
· Proven analytical and problem-solving abilities.
· Strong customer service orientation, at ease liaising with all levels of the business.
· Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
Experience:
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Extensive support experience with current client computing operating systems and applications.
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Familiarity with the principles of ITIL Service Management.
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Proven track record of delivering against SLAs and Service Management targets.
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Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
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Familiarity with IT procurement processes preferred and supporting project implementations.
Pay Details: $27.00 to $36.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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