Job Description
Overview
As a Concierge / Lobby Ambassador, you will serve two functions; You'll be the primary point of contact for visitors, guests, tenants, and others that require information, assistance, or directions.
Primary duty is to support the Security and Property Management team to achieve the following:
- Build a welcoming and collaborative environment.
- Improve tenants, guests, and visitors’ overall experience within the building.
Duties and Responsibilities
Concierge / Lobby Ambassador:
A requirement for this position is to comply with Property Management’s 20 points of Hospitality Standards. (The 20 Point Standards will be provided at the interview).
- Attend to the lobby and be an on-site point of contact and be readily accessible.
- Ensure the lobby’s cleanliness meets the Property Management’s and QBS standards, and notify onsite janitorial supervisor to respond and address concerns not meeting standards
- Greet visitors, tenants, employees, and guests with a warm, respectful and welcoming demeanor.
- Learn the names of regular tenants and guests with the goal of building relationships to improve their experience from a customer service perspective.
- Anticipate tenant, visitor and guest needs before they arise using relevant information collected to enhance and personalize their experience.
- Multitask without compromising on quality.
- Escort or direct guests to the Lobby Desk when necessary or assist visitor with checking-in utilizing the visitor management system.
- Be familiar with Manhattan regarding restaurants, nightlife, transportation, theater and cultural institutions.
- Make notifications and log entries as requested or required.
- Answer any questions from tenants, visitors and guests related to the building including wayfinding, policies, and procedures, etc.
- Perform any duties as directed by QPS supervisors or Property Management
- Be able to develop job duties and responsibilities guidelines and document them in writing.
Administrative Support:
- Provide administrative support at the Lobby Desk and Work at direction of Company (QPS) and client (Property Management Office)
- Lobby Concierge / Hospitality responsibilities may include: assisting with logging in guests and escorting them to their destination.
- Make entries into required computer systems and logs.
- Communicate issues, errors, or discrepancies to the Company and supervisors immediately.
- Must be able to work in a standing position for several hours
Requirements
- College graduate with a four-year degree preferred, but not required.
- Customer service and/or hotel experience preferred.
- Must have strong organizational skills.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Proficient in basic computer skills.