Customer Service Representative (CSR)

CGS Publishing Technologies International, LLC

Published: 6/14/2022

Job Description

CGS ORIS is an international technology company serving customers throughout the Americas, with corporate headquarters in Plymouth, Minnesota. We are a creative, dynamic team working in a modern office environment and are seeking an enthusiastic Customer Service Representative to join our growing organization.

This position is available for immediate hire and offers excellent benefits, growth opportunities, and the opportunity to be part of a fast-paced, customer-focused team.

About the Role

The ideal candidate is organized, customer-focused, and comfortable handling a variety of responsibilities, including customer support, order processing, billing, office administration, and general bookkeeping activities in a fast-paced environment. This position is based exclusively at our Plymouth, MN office. On-site attendance is required, and remote work is not available. The regular work schedule is Monday through Friday during standard business hours.

Key Responsibilities

Answer incoming customer calls and direct them to the appropriate personnel.
Process sales orders, customer billing, invoices, and RMAs.
Ensure timely response, processing, and delivery of customer orders.
Order products for customers drop shipments and coordinate fulfillment activities.
Reconcile inventory and vendor bills.
Perform general bookkeeping and administrative duties.
Maintain accurate customer database records.
Receive, sort, and route incoming mail and deliveries.
Order and maintain office and lunchroom supplies.
Assist with UPS, FedEx, and other shipping activities as needed.
Coordinate and order lunches for customers, meetings, and company events.
Maintain organized electronic and paper filing systems.
Assist with special projects and other duties as assigned.

Qualifications

Two or more years of customer service, administrative, or related experience preferred.
Experience with QuickBooks Enterprise Solutions or similar ERP/accounting software.
Proficiency with Microsoft Excel, Word, Outlook, and Access.
Strong verbal and written communication skills.
Detail-oriented, dependable, and highly organized.
Ability to work independently and contribute effectively within a team environment.
Positive, professional, and solutions-focused attitude.
Accounting or bookkeeping experience is a plus.

Our Culture

At CGS ORIS, we believe our employees are our greatest asset. We foster a positive, respectful, and collaborative work environment where all team members’ contributions are valued and recognized. Our culture is built on teamwork, integrity, accountability, and a shared commitment to delivering exceptional service to our customers.

We are committed to investing in our people and creating opportunities for long-term career success. As our company continues to grow, we actively encourage employees to expand their skills, take on new responsibilities, and pursue internal advancement opportunities. We strive to promote ourselves whenever possible and support team members who demonstrate initiative, professionalism, and a desire to grow.

We celebrate success, encourage open communication, and maintain a workplace where employees feel appreciated, empowered, and motivated to do their best work every day.

At CGS ORIS, you are more than just an employee. You are a valued member of our team with the opportunity to build a rewarding career.

Benefits

· Health & Dental Insurance (80% employer-paid after 60 days)

· 401(k) & Profit-Sharing Plan eligibility after 60 days

· Company-paid $50,000 Life Insurance

· Company-paid Short-Term & Long-Term Disability Coverage

· Professional growth opportunities with a rapidly expanding technology company

Join a company where your contributions matter and where you will have the opportunity to grow professionally in a supportive and innovative environment.

\nCompany Description

CGS Publishing Technologies International, LLC is a rapidly growing technology company in the graphic arts, industrial print and packaging industry. We are an international company headquartered in Minneapolis, MN, selling color management & hardware solutions throughout the Americas. We sell and support a wide range of color management software, inkjet printers, scanners, and related consumables.