Job Description
Job Description
We are seeking a customer-focused Automotive Service Advisor to act as the liaison between our customers and service technicians. The ideal candidate has strong communication skills, automotive knowledge, and a passion for delivering excellent customer service. Jon us and our newly renovated dealership.
Key Responsibilities
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Greet customers and assess vehicle service needs
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Clearly explain recommended services, repairs, and costs
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Prepare and manage repair orders accurately
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Communicate with technicians regarding diagnostics and repair timelines
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Provide status updates and follow up with customers
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Promote additional services when appropriate (upselling ethically)
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Maintain high customer satisfaction and CSI scores
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Handle payments, warranties, and service documentation
Qualifications
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1+ year experience as a Service Advisor or in automotive service (preferred)
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Strong customer service and sales skills
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Basic automotive knowledge
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Ability to multitask in a fast-paced environment
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Excellent verbal and written communication skills
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Valid driver’s license and clean driving record
What We Offer
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Competitive compensation with performance incentives
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Ongoing training and career advancement opportunities
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Supportive team environment
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Modern service facility and tools
- Medical / Dental / Vision
- 401k - with company match
Must complete and pass drug screening and background check