Intermediate Helpdesk Specialist

Job Description

Job DescriptionSalary: $50,000 - 60,000

Custom Software Systems (Inc.) is seeking an Intermediate Help Desk Specialist to join our client's user and desktop support team. The specialist will provide onsite desktop support to a user base of approximately 600, located in Washington DC, and at remote sites. The position will support the Endpoint Computing & Administrative Services team (ECAS).

Responsibilities

• The Help Desk Specialist will interface with internal customers of varying technical ability and other technical support teams within the client to resolve a wide range of technical issues.
• The Specialist must demonstrate the ability to follow standard operating procedures and processes and assist the team in automating processes where possible.
• The Help Desk Specialist must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy.
• The Help Desk Specialist may be called upon to provide occasional support over nights and weekends.

Required Qualifications

• At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment
• Perform as a Tier 2 or Tier 3 Information Technology Help Desk support

Education

• High School Diploma

Citizenship

US, Green card

Knowledge, Skills & Abilities

• Demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for:
  • Microsoft Windows 10
  • Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
  • Microsoft Project/Visio
  • HP Desktops/Laptops/Tablets
  • iPhones, and iOS
• Professional experience in using Active Directory
• Execute PowerShell scripts
• Experience using of SCCM to manage workstations and laptops
• Experience designing and supporting non-standard Windows 10 configurations as needed
• Must be customer service-oriented and self-motivated
• Demonstrated analytical and problem-solving skills
• Strong interpersonal and communication skills who can work with people at various levels of the organization