Medical Office Specialist (Front Office)

Job Description

Job DescriptionMedical Office Specialist (Front Office)Make a Difference at the Front Line of Care

At Good Neighbor Community Health Center, our Medical Office Specialists are often the first and last point of contact for our patients—setting the tone for a compassionate, efficient care experience. If you’re organized, people-focused, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do

As a Medical Office Specialist, you’ll support daily front office operations and ensure a smooth, welcoming experience for every patient.

• Answer and manage incoming phone calls, routing as needed

• Schedule new and follow-up appointments accurately and efficiently

• Greet, check in, and assist patients with professionalism and warmth

• Verify and update patient information in the medical record

• Collect co-pays and payments (in-person and by phone)

• Set up payment plans in accordance with organizational policies

• Serve as a liaison between patients and clinical staff

• Support billing team with patient files and documentation

• Perform other administrative duties as assigned

What You Bring

Required:

• High School Diploma or equivalent

• Strong computer and data entry skills

• Ability to handle cash and perform basic math accurately

• Excellent communication and customer service skills

• High level of professionalism and confidentiality

• Strong organizational skills and attention to detail

• Self-starter with the ability to work independently

Preferred:

• Experience in a medical office, clinic, or hospital setting

• Familiarity with medical terminology and insurance processes

• Knowledge of Patient-Centered Medical Home (PCMH) or Meaningful Use standards

Physical Requirements

• Ability to sit or stand for extended periods

• Occasional bending, lifting, and reaching (up to 35 lbs)

• Manual dexterity for operating office equipment (computer, phone, copier)

• Adequate vision and hearing to perform job duties

Why Join Us?

• Be part of a mission-driven organization serving your community

• Work in a collaborative, patient-centered environment

• Opportunities for growth and development

Additional Information

• This position is subject to the Hatch Act.

• This description reflects general duties and is not all-inclusive. Responsibilities may change as needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Employment is at-will and in compliance with all federal and state laws.

• FTCA malpractice liability protection applies to covered activities through GNCHC.

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