Job Description
Job Description
GENERAL PURPOSE:
Performs front desk reception, customer service, and routine administrative support for the Town. Serves as a primary point of contact for the public, maintains approved Town social media content, and assists the Town Manager as needed.
ESSENTIAL DUTIES, RESPONSIBILITIES AND TASKS:
- Greets visitors, answers and directs telephone calls, provides general information about Town services, and refers inquiries to appropriate personnel.
- Receives, sorts, and distributes mail and deliveries; prepares outgoing correspondence and maintains an orderly reception area.
- Performs routine clerical duties, including data entry, filing, copying, scanning, and maintaining accurate paper and electronic records.
- Prepares and proofreads correspondence, notices, forms, and other routine documents; assists with scheduling and meeting arrangements.
- Maintains and updates the Town’s official social media accounts with approved announcements, public notices, and event information; refers inquiries to appropriate staff in accordance with Town procedures.
- Provides administrative assistance to the Town Manager as needed, including correspondence, meeting materials, scheduling, and special assignments.
- Handles confidential information with discretion and follows applicable Town policies and procedures.
- Performs other related duties as assigned.
DESIRED MINIMUM QUALIFICATIONS:
- Graduation from high school or GED equivalent; coursework in general office practices is desirable.
- Two (2) years of related clerical, receptionist, customer service, or administrative experience; or an equivalent combination of education and experience.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of standard office procedures, customer service practices, and records management.
- Ability to use computers, common office software, office equipment, and social media platforms to publish approved information.
- Ability to communicate courteously and effectively with the public, elected officials, and Town employees.
- Ability to organize work, manage interruptions, maintain accurate records, and handle confidential information appropriately.
PHYSICAL DEMANDS:
Work generally involves sitting, standing, walking, speaking, hearing, and using standard office equipment. The employee may occasionally lift or move items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
Work is generally performed in an office and public reception setting with frequent interruptions and a moderate noise level.