Guest Service Representative

Job Description

Job Description

Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

• Always greet guests in a friendly and professional manner
• Perform accurate check-in and check-outs of guests daily
• Answer telephone in a timely fashion
• Make reservations over the phone and in person
• Provide mutually beneficial solutions to guest complaints
• Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
• Exhibit teamwork throughout all departments of the hotel

Qualifications:

• High School Diploma or GED required
• 1-year hotel experience preferred
• Customer Service experience
• Ability to handle cash
• Open availability preferred, nights and weekend availability are required

Reporting Relationships:

This job reports to

Front Office Manager

Front Office Assistant Manager

Front Desk Supervisor

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.