Warranty & Logistics Coordinator

Job Description

Job DescriptionSalary:

Warranty & Logistics Coordinator

About Us

Velocity is the nations leading and largest builder of classic American vehicles, redefining what it means to own a classic. Our vehicles arent just restoredtheyre entirely reborn. We blend the timeless soul and aesthetics of vintage cars with the performance, technology, and reliability of modern automobiles. By shifting away from traditional one-off restorations with their many uncertainties, we have set a new standarddelivering meticulously crafted, high-performance classics with enhanced reliability and drivability.

Velocitys Culture and Core Values

Success at Velocity requires a whatever it takes mentality. We embody grit, demonstrating perseverance, resilience, and unwavering determination in the face of challenges. We are adaptable, embracing change, adjusting to new circumstances, and continuously seeking ways to improve processes and outcomesbecause growth does not come from comfort.

We take ownership, assuming full responsibility for tasks, decisions, and outcomes, whether successes or setbacks, without shifting blame. Thats not my job is not in our vocabulary; when one part of our team falls short, we all do.

Finally, our ambition fuels our drive to excel, improve, and uphold the highest standards for both personal and professional growth. This mindset defines who we are and ensures our continued success.

Overview

As a Warranty and Logistics Coordinator at Velocity, you will play a vital role in managing and resolving all warranty claims and ensuring smooth logistics for vehicle transport. You will be responsible for handling customer warranty issues, working closely with production teams to identify and resolve technical defects, and managing transport drivers to ensure timely delivery and pickup of vehicles. Additionally, you will collaborate with the research and development teams to track recurring issues and assist in developing engineering changes aimed at improving product quality. This position requires a detail-oriented individual who excels in problem-solving, customer service, and cross-team collaboration to enhance the overall customer experience and ensure product reliability.

Job Level

Individual Contributor

Reports To

Head of Sales

Duties and Responsibilities

• Receive, process and document all incoming warranty claims in a timely and efficient manner, diligently striking a balance between maintaining customer warranty satisfaction and abiding by company warranty policies.
• Collaborate with production staff to investigate and resolve warranty claims, including assisting in implementing engineering changes aimed at preventing reoccurring defects.
• Analyze warranty claim trends and costs, providing insights and reports to management for informed decision-making.
• Coordinate shipping schedules and logistics teams to ensure all vehicles are prepared and loaded on time for delivery to customers and event staff.
• Manage salaried drivers, including providing training for customer deliveries, performing quarterly performance reviews, maintaining valid CDL and other driver credentials.
• Audit and approve third-party service centers and transport providers to build Velocitys approved partner list.
• Negotiate shipping rates with carriers to minimize costs whilst maintaining high service standards.
• Continuously evaluate and enhance the shipping process to improve efficiency, reduce costs, and streamline operations.
• Resolve any discrepancies related to shipments, such as damaged parts, missing items or delivery delays.

Required Skills and Abilities

• Must be reliable and trustworthy.
• Must be available to respond to customers after hours and on holidays and weekends
• Proficient computer skills including Microsoft Office and Google Suite. CRM experience is essential.
• Professional verbal and written communication.
• Friendly, professional demeanor and positive attitude.
• Attention to detail, strong accuracy, and follow-through.
• Ability to work independently with minimal supervision and stay on work-related tasks.
• Ability to work in a fast-paced environment.
• Ability to maintain confidentiality.
• Ability to work overtime if needed.
• Reliable transportation to and from work.
• Clean driving record.
• Pre-employment drug screen and background check required.

Education and Experience

• High school diploma or equivalent
• Previous automotive experience, preferably from a highly technical / parts related field.
• Existing active CDL and driving experience are not a requirement but a plus.

Physical Demands (To include but not limited to)

• Prolonged periods of sitting at a desk or workstation.
• Occasional standing or walking within the office or shop, such as attending meetings, retrieving documents, or interacting with customers or employees.
• Occasionally lifting and carrying items, typically weighing up to 10-20 pounds.
• Frequent use of fingers and hands for typing, writing, and operating a computer.
• Using telephones, printers, copiers, and other office tools.
• Frequent need to focus on printed or digital material.
• Reviewing financial documents, schedules, or customer data with accuracy.
• Regular communication with customers, vendors, and team members, either in person, on the phone, or via video conferencing.
• Engaging with customers in person or over the phone, sometimes requiring extended periods of active listening and problem-solving.
• Prolonged exposure to hot or cold temperatures.
• Mild noise from office machines or nearby shop areas if the office is adjacent to the workshop. PPE may be required while walking through the shop.
• Moving around the office or between departments, sometimes requiring the ability to climb stairs.
• Safely operate a motor vehicle.

Benefits Include

• Compensation: Pay is based on experience and qualifications
• Health & Wellness: Health/Dental/Vision/Life/Disability/Aflac available after 60 days
• Retirement: 401(k) with company match after 6 months at next enrollment period
• Paid Time Off: Paid time off and paid holidays
• Additional Perks: Company sponsored events, tool program, merchandise discounts, friendly team environment

Job duties, salary, and benefits are subject to change throughout duration of employment with Velocity.

Velocity is an Equal Opportunity Employer. Velocity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.