Sales Representative Entry Level

Published: 6/14/2022

Job Description

Company Description Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the United States, serving a logistics market valued at over $500 billion. With annual sales exceeding $8 billion, TQL connects customers who need truckload freight moved with reliable carriers that have the capacity to move it. The company operates 24/7/365 and supports its sales teams with dedicated staff for accounting, after-hours calls, and specialized customer needs. TQL promotes open, transparent communication from management, providing a clear environment for growth and custom career paths. Team members benefit from strong earning potential, advancement opportunities, and the chance to be part of an industry-leading logistics organization.\n
Role Description This full-time, on-site entry-level Sales Representative role is based in Grand Rapids, MI. The Sales Representative will prospect and cold call potential customers, build and maintain a book of business, and develop long-term relationships with shippers and carriers. Daily responsibilities include learning TQL’s logistics services, negotiating freight rates, coordinating shipments, and ensuring on-time delivery by working closely with carriers and internal support teams. The role also involves tracking loads, resolving service issues, and providing excellent customer service via phone and email. Sales Representatives are expected to meet and exceed performance metrics while growing their accounts and contributing to the team’s overall success.\n
Qualifications
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Strong communication and interpersonal skills, with the ability to build rapport and maintain professional relationships.

Sales-minded attitude with interest in cold calling, lead generation, and developing new business opportunities.

Customer service focus, including problem-solving skills and the ability to manage multiple customer needs simultaneously.

Basic analytical and organizational skills to track shipments, monitor performance, and manage account information.

Comfort working in a fast-paced, high-energy environment with persistence, resilience, and attention to detail.

Ability to work on-site in Grand Rapids, MI, with flexibility for extended or irregular hours as business needs require.

Proficiency with basic computer applications (e.g., email, spreadsheets, CRM tools) and willingness to learn TQL systems.

High school diploma or equivalent required; associate or bachelor’s degree in Business, Communications, or related field is a plus.

Prior experience in sales, customer-facing roles, or logistics is beneficial but not required; comprehensive training provided.