Job Description
Job Description
The Patient Services Representative plays an essential role in ensuring patient satisfaction by managing inquiries, processing requests, and resolving concerns efficiently. Working within a small to medium customer service team, this role communicates primarily through phone and email to support patients effectively. The representative collaborates cross-functionally with other departments and occasionally visits different sites to maintain seamless service delivery. This position may involve standard office hours or shift work, including evenings and weekends.
Responsibilities
- Respond to patient inquiries via phone and email promptly and professionally
- Process patient requests and maintain accurate records of interactions
- Address and resolve escalated patient complaints efficiently
- Collaborate with internal teams to resolve service and scheduling issues
- Maintain detailed documentation and support data entry related to patient services
- Support inventory and resource coordination through effective communication
- Utilize CRM software and office tools for managing patient information and requests
- Make regular or occasional visits to other departments or sites as needed
Preferred Qualifications
- Entry-level customer service experience
- High school diploma or equivalent
- Strong communication and conflict resolution skills
- Proficiency in data entry and order processing
- Familiarity with CRM software such as Salesforce
- Basic understanding of inventory management concepts
- Effective problem-solving abilities