Job Description
Job Description
We are looking for a skilled Desktop Support Analyst to join our team in Farmers Branch, Texas. In this long-term contract role, you will be responsible for managing and maintaining audio-visual (AV) equipment and providing technical support to ensure seamless operation during events, meetings, and presentations. This position is ideal for someone who excels in troubleshooting, planning, and delivering outstanding technical assistance.
Title: Audio Visual Support
Location: Farmers Branch
Pay: $30-35 per hour
Duration: 6 Month Contract to Hire
Responsibilities:
• Manage and document AV-related issues, ensuring proper tracking, escalation, and resolution within the support team.
• Deliver on-site and remote technical support during events, managing sound, lighting, presentations, and resolving any technical interruptions.
• Conduct thorough pre-event inspections of AV equipment to verify functionality and avoid disruptions.
• Plan and prioritize tasks for upcoming events to ensure smooth execution and adherence to deadlines.
• Assist users with operating AV equipment and provide training on basic functionality and troubleshooting techniques.
• Diagnose and resolve technical issues with AV systems, often under time-sensitive conditions during live events.
• Provide remote support to users experiencing AV-related challenges.
• Perform routine maintenance, troubleshooting, and repairs on AV equipment to optimize performance and extend its lifespan.
• Install and configure new AV systems, including hardware setup, cable management, and control system programming.
• Maintain inventory levels of essential AV supplies and equipment, ensuring availability for immediate use.
• Proven experience in audio-visual equipment setup, maintenance, and troubleshooting.
• Strong problem-solving skills with the ability to resolve technical issues under pressure.
• Familiarity with AV systems, including sound, lighting, and presentation tools.
• Ability to provide remote and on-site technical support effectively.
• Excellent communication skills, with the ability to train and assist users in AV equipment operation.
• Organizational skills to prioritize and plan tasks for events.
• Experience in preventative maintenance and repair of AV systems.
• Knowledge of inventory management related to AV equipment and supplies.