Job Description
Job DescriptionDescription:
As a Membership Consultant, you will join the AFC sales team and become a key factor in accomplishing the sales
goals set by our General Manager and COO. You will bring high energy and ambition and relish the opportunity to work
in a fast paced,
high growth
health and wellness environment. You will be performing the day-to-day
functions of a
highly productive inside sales advisor, as well as having a concentrated focus on accomplishing team and club goals.
As a great communicator, you will be able to successfully engage with potential and existing members to guide them on
their unique path toward their best health outcomes. As a great listener, you will make them feel comfortable as you
learn their pain points and effectively talk them through the many options available to them at AFC. You’re a self-starter,
and helping others is a natural impulse. You have the patience and determination to know that sometimes sales can be a
long game, and that consistent follow-up
wins every time.
Some of the day-to-day
responsibilities include, but are not limited to:
? Direct conversation and guided walkthroughs
with potential members.
? Reviewing, contacting, and qualifying inbound leads.
? Perform outbound email, texts, and phone prospecting based on internal lists.
? Reengage
with longer term
leads already in the AFC pipeline.
? Work with internal stakeholders on lead generation sources and strategies.
AFC Fitness Membership Consultant Checklist:
? Working knowledge of Club Automation, VFP and overall understanding to fulfill job proficiently.
? Friendly, upbeat, positive demeanor. Team mentality.
? Able to complete full membership onboarding, using all software and systems. Book, Sell, Complete new member
checklist.
? Meet membership goals on a consistent basis. Constant pursuit.
? Work with Senior Membership Consultant and General Manager so that all sales opportunities are met, and new
opportunities are pursued.
? Actively engage in the pursuit and registration of Insurance Provided Memberships. Major source of referrals and
alternate revenue to other departments
? Working knowledge of Club Automation, VFP and overall understanding to fulfill job proficiently.
? Friendly, upbeat, positive demeanor. Team mentality.
? Able to complete full membership onboarding, using all software and systems. Book, Sell, Complete new member
checklist.
? Meet membership goals on a consistent basis. Constant pursuit.
? Work with Senior Membership Consultant and General Manager so that all sales opportunities are met, and new
opportunities are pursued.
? Actively engage in the pursuit and registration of Insurance Provided Memberships. Major source of referrals and
alternate revenue to other departments
? Membership News and Promotions – Communicated consistently to all teams. Fitness, Front Desk. Circling back on
updates promotion
knowledge for team and desk staff.
? Eye for detail – Keeping tabs on improvements needed and overall club wellbeing.
Improvements and member related
issues directed to Senior Membership Consultant and/or General Manager.
? Resolving member related topics timely and professionally – In conjunction with AFC Club Lead and GM.
? Effective time management and oversight of workflow.
? Monthly marketing plan and expectations. Business outreach to be organized and defined.
? Closeout plan, agenda and follow through. Closeout is a required shift – Last day of month.
? Providing newsletter and social media topics and content.
Requirements:
- Schedule to be determined by GM based on Club need. Report directly to SMC and General Manager.
- ? Working as a team with Senior Membership Consultant Membership
- dept teammates to produce positive experiences
- for all guests and prospects. Turning the positive experiences and engagements into membership signups for AFC Bala
- Membership Dept.
Travel requirement:
- No travel