Job Description
Job Description
Client Services Coordinator
Polaris Estate Planning & Elder Law
Creve Coeur, MO, US
$42,000 - $46,000 depending on experience
Do you have a gift for making people feel welcomed, cared for, and confident from the moment they walk through the door or call the office?
Polaris Estate Planning & Elder Law is hiring a Client Services Coordinator for our Creve Coeur office. This is an in-office, client-facing role where you help create the polished, warm, and professional experience that sets the tone for everything we do.
At Polaris, we help families protect what matters most before a crisis happens. For many of the people who contact or visit our firm, this is not just another appointment. They may be facing uncertainty around aging parents, long-term care, probate, or planning for the future. Your role is to help them feel welcomed, cared for, and confident that they are in the right place.
This position is ideal for someone who is warm, organized, professional, detail-oriented, and dependable. You should enjoy helping people, staying on top of many moving pieces, and being a calm, polished presence in a busy office environment.
About the Role
As the Client Services Coordinator, you will help keep the front end of the office running smoothly and professionally. You will greet clients, handle and route incoming phone calls, manage voicemail, coordinate with our overflow answering service, support document signing appointments, take payments, assist with office setup and conference room reset, and help with data entry and light administrative work.
This is not a passive front-desk role where someone simply answers phones and sits behind a desk. This is a key client-facing position for someone who takes pride in creating a high-quality office experience, keeping things organized, and helping the office run well day to day.
The right person for this role is not just friendly. They are also:
- Emotionally intelligent
- Highly organized
- Polished and professional
- Calm under pressure
- Detail-oriented
- Dependable
- Proactive
- Committed to excellent service
You will play an important role in helping our office feel welcoming, organized, and aligned with the Polaris brand.
What We Offer
- Paid holidays
- Generous PTO
- Health insurance
- Employer-matched 401(k)
- Supportive, team-oriented culture
- Opportunities for professional growth
- Meaningful work that makes a real difference
Compensation:
$42,000 - $46,000
Responsibilities:
- Greet clients and guests in a warm, professional, and polished manner
- Serve as a welcoming first point of contact for people visiting the office
- Answer and route incoming phone calls with professionalism and attention to detail
- Manage office voicemail and ensure messages are documented and directed appropriately
- Coordinate with the overflow answering service to help ensure smooth call handling
- Support document signing appointments and help create a smooth in-office client experience
- Take client payments accurately and professionally
- Assist with office setup, conference room readiness, and conference room reset
- Complete data entry and keep internal records updated and organized
- Provide light administrative support to help the office run smoothly
- Communicate clearly and professionally with clients and internal team members
- Help maintain a polished, calm, and welcoming office environment that reflects the Polaris brand
Qualifications:
- Customer service, front desk, reception, hospitality, administrative support, scheduling, or other client-facing experience preferred
- Excellent verbal and written communication skills
- Strong phone presence and professional in-person demeanor
- Strong organizational skills and close attention to detail
- Comfortable handling multiple responsibilities in a fast-paced office environment
- Dependable with follow-through and daily responsibilities
- Comfortable using Microsoft Office and office technology
- Able to learn firm systems and processes quickly
- Legal experience is a plus, but not required
- High school diploma required; college degree preferred
Who Will Thrive Here
This role is a strong fit for someone who:
- genuinely enjoys helping people
- is polished, warm, and professional
- can stay calm and organized when multiple things are happening at once
- notices details and follows through
- takes pride in creating a great client experience
- likes keeping an office environment running smoothly
- wants to be part of a mission-driven, growing firm
About Company
Polaris Estate Planning & Elder Law serves families in St. Charles, Creve Coeur, and surrounding Missouri communities through estate planning, elder law, probate, asset protection, and long-term care planning.
Polaris helps families make wise legal and life decisions before a crisis forces them to.
We do not just prepare documents. We help families protect their future, preserve what they have built, and care well for the people they love most.
Why Join Polaris?
At Polaris, we are not a volume-based law firm.
We are a relationship-based estate planning and elder law firm focused on helping families make wise legal and life decisions before a crisis forces them to.
We believe people deserve more than documents. They deserve clarity, guidance, and a plan that truly protects the people they love.
When you join Polaris, you join a team that cares deeply about its work, its clients, and each other.