Front Desk Agent

Job Description

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$16 - $17.50 hourly

Responsibilities:

• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person, including groups
• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Manage guest check-ins and check-outs appropriately

Qualifications:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!