Job Description
Job Description
Job Title: Bilingual Insurance Customer Service Representative (Spanish/English)
Location: El Paso, TX (In-Person)
Job Type: Full-Time, Permanent (40 hours/week)
About the Role
We are seeking an energetic, proactive, and results-driven Bilingual Customer Service Representative to join our fast-paced insurance team in El Paso. This role is ideal for a dedicated professional who combines exceptional interpersonal skills with an entrepreneurial mindset to deliver high-touch client support and contribute to agency retention and growth.
As an essential link between our agency and our policyholders, you will manage day-to-day client relationships, streamline account administration, and ensure our clients receive prompt, comprehensive protection and assistance.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for client inquiries, delivering accurate, professional, and friendly assistance across all service interactions.
- Policy Administration: Efficiently execute policy endorsements, coverage changes, cancellations, and billing inquiries while maintaining thorough record-keeping.
- Account Retention: Proactively identify opportunities to review client coverage, reduce churn, and preserve long-term account health.
- Claims Support: Guide clients seamlessly through the initial claims process, providing clear communication, empathy, and persistent follow-through.
- Cross-Functional Collaboration: Partner with sales and marketing teams to support account expansion, identify cross-selling opportunities, and build agency brand awareness.
Qualifications & Requirements
- Language Proficiency: Must be fully bilingual in English and Spanish (fluent in both verbal and written communication) to support our diverse client base.
- Licensing: Active Texas Property & Casualty (P&C) License or Insurance Producer License preferred. Non-licensed candidates must be willing to obtain licensing within an agreed timeframe (comprehensive training and study materials provided).
- Experience: 1+ years of experience in customer service, client account management, or office administration preferred.
- Professional Attributes: Strong multitasking abilities, excellent problem-solving skills, highly self-managed, and a proven goal-oriented mindset.
- Location: Must be based in or able to commute to El Paso, TX.
- Benefits Package:
-
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) & Paid Holidays
- Professional Development: Paid on-the-job training, sponsorship for licensing materials, and clear pathways for career advancement within the agency.
\nCompany Description
We are seeking energetic and hungry individuals with an entrepreneurial spirit to join our fast paced team. As an insurance professional you will work with a dynamic team of agents that share your desire to win.
Company Description
We are seeking energetic and hungry individuals with an entrepreneurial spirit to join our fast paced team. As an insurance professional you will work with a dynamic team of agents that share your desire to win.