Job Description
Job Description
We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Compensation:
$35,000 - $45,000 annual salary range DOE
Responsibilities:
- Lead operations at the front desk and make sure guests have an exceptional stay
- Hold responsibility for the front desk budget and order any necessary office supplies
- Gather financial information and generate occupancy reports for the general manager
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Qualifications:
- Have superb communication skills, management skills, and multitasking skills
- 1 year of previous experience working in the hospitality industry
- High school diploma or equivalent certification required (GED)
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- Bookkeeping skills and experience with MS Office a plus
About Company
With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotel brings an unmatched combination of experience, competence, and innovation to our daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.