Job Description
Job Description
Candidates must have experience in installing, servicing, and troubleshooting power generation equipment, including switchgear, diesel/natural gas fuel systems, load banks, and PLCs (Modicon, Allen Bradley, Siemens), with frequent travel requirements.
Position Summary:
The Field Service Technician installs, inspects and services company provided products and equipment to ensure all issues are resolved to meet company and the customers highest satisfaction expectations.
Responsibilities:
- Install, inspect, and startup company manufactured equipment at customer sites according to specifications, commercial proposals and company engineered approved drawings ensuring that company guidelines and tolerances have been met.
- Service all company products at customer sites including; testing, troubleshooting and adjusting as needed in conjunction with company engineering directives using various gauges, meters, and electrical testing equipment to check specifications and operational parameters as required.
- Provide support to customers over the telephone, email or in person, addressing questions and problems that align with Company engineering support and directives where required.
- Communicate with appropriate company employees including but not limited to Quality and Engineering departments regarding product problems to allow those departments to facilitate problem resolution.
- Conduct training and service programs in the operation and maintenance of equipment for customer employees when required.
- Complete all required daily expense reports, daily project site activity records and project specific documentation for customers and for the company where required by specific projects.
- Determine the acceptance of company equipment erection to activate warranty on company equipment that is re-assembled under the company Technician's supervision.
- Remain technically competent and keep current in new developments within the industry with the assistance of company training where required or directed.
- All other duties as assigned by management.
Requirements:
- Demonstrated success as a Field Service Technician exhibiting flexibility/adaptability to a wide range of work responsibilities, effective problem solving with a focus on delivering result, mechanical aptitude with a range of power tools, and high reliability.
- Subject matter expert in the operation, repair and installation of switch gear(s), diesel and natural gas fuel systems, loadbanks, PLC’s (Modicon, Allen Bradley, Siemens) and other technical service applications
- preferably in power generation or similar industry.
- Travel up to 75% of the time