Supervisor Cash Operations - Casino Morongo

Job Description

Job Description

The Supervisor – Cash Operations is responsible for overseeing shift operations within the cashiering areas. This role ensures compliance with internal controls, Title 31 requirements, and company policies while providing leadership and training to team members. The Supervisor ensures efficient transaction processing, maintains equipment functionality, and resolves guest disputes while upholding exceptional service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides ongoing coaching and training to Cash Operations personnel, ensuring adherence to procedures and accuracy in balancing.
• Monitors all shift activities for compliance with Title 31 Anti-Money Laundering regulations, including cash transactions, guest identification, and suspicious activity reporting.
• Identifies and addresses operational deficiencies; provides immediate corrective action and ensures follow-up.
• Maintains accountability and accuracy within the cashier’s cage per internal controls and Gaming Commission standards.
• Processes and verifies large jackpots, credit card advances, counter checks, and currency transactions.
• Oversees inventory and accountability of gaming chips, coins, and all financial instruments.
• Assists in managing guest-facing transactions and services; resolves guest disputes caused by machine malfunctions or cashiering errors.
• Maintains proper functionality of Cash Operations equipment, including ATMs, kiosks, currency recyclers, and other devices; performs routine maintenance and basic troubleshooting.
• Processes and reviews casino credit applications and assists with guest credit-related inquiries.
• Assumes departmental responsibilities in the absence of the Cash Operations Manager.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides day-to-day supervision of cashiering team members and frontline staff.
• Recruits, trains, and develops team members; supports a safe, compliant, and guest-focused work environment.
• Establishes clear performance expectations; conducts evaluations and administers coaching and discipline as needed.
• Communicates department goals, monitors results, and ensures accountability across the team.
• Enforces grooming standards, policies, procedures, and productivity benchmarks.

QUALIFICATIONS:

• Proficient knowledge of cashiering functions, cash control procedures, and Title 31 compliance.
• Must be able to operate computer systems and cash-handling equipment.
• Strong math skills and attention to detail in high-volume transaction environments.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated leadership qualities and the ability to motivate teams.
• Strong guest service focus with the ability to resolve issues professionally.
• Must possess high ethical standards and the ability to handle sensitive financial data with discretion.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required.
• Relevant certification (e.g., CFE, CMA) is a plus.
• Minimum of 3–5 years of experience in cash operations, banking, or financial services.
• At least 1–2 years of experience in a supervisory or lead capacity in a high-volume cash handling environment.
• Strong understanding of cash control procedures, reconciliation, and regulatory compliance.
• Experience training, coaching, and monitoring performance of front-line cash handling staff.
• Familiarity with financial systems, cash management software, and audit protocols.
• Previous experience in a regulated setting such as gaming, banking, or secure cash operations preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and confidently in person, over the phone, and via written reports; frequent interaction with supervisors, cash operations staff, internal departments, and regulatory personnel is essential.
• Lifting and Carrying: Occasionally lift and carry cash boxes, coin bags, documents, or equipment weighing up to 30 pounds; may assist with physical cash handling during shift transitions or audits.
• Manual Dexterity: Regularly uses hands to operate computers, count currency, review reports, and handle cash handling tools and security systems.
• Mobility: Frequently moves throughout the cash operations department, including the cage, vault, count room, and casino floor; must respond quickly to operational issues or escalated transactions.
• Stationary Work: Frequently remains standing during shift observation, transaction supervision, and guest or employee interactions; may also remain seated for extended periods while reviewing shift reports and surveillance footage.
• Tool Operation: Regular use of cash handling equipment, surveillance systems, security tools, and office technology including computers, printers, and point-of-sale systems.
• Visual Acuity: Requires close vision and attention to detail to review transaction reports, verify cash amounts, detect discrepancies, and monitor system alerts or surveillance feeds.
• Working Conditions: Routinely operates in secure and high-surveillance areas, including the cage, main bank, and vault; frequent exposure to a noisy, fast-paced casino environment with a smoking atmosphere.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.