Job Description
Job Description
The Medical Front Office Receptionist plays a crucial role in managing and coordinating patient appointments within a busy healthcare environment. Reporting to the Front Office Manager, the receptionist is responsible for maintaining accuracy in electronic medical records, handling insurance-related scheduling matters, and supporting daily operations through effective collaboration and team leadership.
Responsibilities
- Lead and mentor front office scheduling staff
- Manage and coordinate complex provider schedules
- Schedule patient visits, follow-ups, and urgent appointments
- Handle incoming calls and appointment requests
- Manage schedule adjustments, conflicts, waitlists, and no-shows
- Support insurance-related scheduling requirements such as referrals and authorizations
- Collaborate with clinical staff and providers to optimize daily operations
- Train and support new scheduling staff through ongoing regular training
- Maintain accuracy within the Electronic Medical Records (EMR) system
Preferred Qualifications
- 1+ years experience in medical front office or scheduling roles
- High School Diploma or equivalent
- Proficiency with Electronic Medical Records (EMR) and commercial appointment scheduling software
- Strong customer service and communication skills
- Experience with multi-line phone systems and insurance verification processes
- Effective time management skills
\nCompany Description
We are a family practice that focus' on wellness and taking care of the whole patient. We pride ourselves in being a boutique private practice that treats our patients like people instead of numbers. Customer service is paramount as well as being a positive contributor to the team.
Company Description
We are a family practice that focus' on wellness and taking care of the whole patient. We pride ourselves in being a boutique private practice that treats our patients like people instead of numbers. Customer service is paramount as well as being a positive contributor to the team.