Assistant Store Manager - SEA Airport

Job Description

Job DescriptionAssistant Store Manager

Tender Loving Empire(TLE) was created for people who seek inspiration and positive change; for people who believe that art, music, creativity and human connections simply make life better; for people who want to live wholehearted. TLE has been a part of the Portland creative community since 2006 with a mission to empower and support creatives, enrich and fulfill employees, and delight and inspire patrons. We have a strong focus on selling locally-made goods, and are proud to carry the work of makers from around the country as well. Our goal is to showcase the work of independently-owned businesses and makers with values that align with ours.

We are looking for an Assistant Store Manager to help bring our mission and values to life at our new Seattle Airport location. Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses.

We’d love to hear from people with:

• Excellent leadership skills, including the abilities to set goals, motivate and manage conflict.
• Effective communication skills, including writing, speaking and active listening.
• Great interpersonal skills and the ability to build strong relationships with team, customers, and vendors.
• Exceptional time management and organization skills.

Requirements:

• High school diploma, GED or equivalent education.
• Minimum three years in a specialty retail and/or customer service role.
• Minimum two years in a retail or customer service supervisory or leadership role.
• Ability to work full time including variable hours including early mornings, evenings, weekends and/ or holidays.

Benefits + Perks

• $53,082/annual, salaried non-exempt (eligible for overtime)
• Front loaded vacation time, starting at 80 hours per year, eligible for use after 90 days of employment
• Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
• 9 Observed Holidays
• Generous employee discount
• Occasional show or event tickets
• 401k w/ up to 2% company match at 1 year of employment
• Benefits (health + dental)
• HSA account access to some health care options
• Working with a group of kind, hard-working, fun-loving, value-driven, talented humans

Job Summary

This position is responsible for supporting the Store Manager in managing the daily business operations of the store. They provide direct supervision of employees, and complete management and organizational tasks that support the efficiency of the store, and meet key performance metrics. Duties include managing Store Leads and Associates, training new employees, tracking all product inventory, placing supply orders, and upholding safety and cleanliness standards.

Essential Duties

1. Supervises and manages all aspects of daily and weekly store operations in collaboration with the Store Manager.
2. Assists the Store Manager in recruiting, hiring, training, and managing store staff to achieve store sales, control expenses, and protect company assets.
3. Recognizes talented staff and develops them for growth within the company.
4. Supports the performance management and accountability of Store Leads and Associates by coaching and providing constructive performance feedback in collaboration with the Store Manager.

Job Duties

1. Collaborates with the Leadership Team on setting and achieving store and team specific goals.
2. Places supply orders based on current business needs while controlling expenses.
3. Tracks and resolves inventory issues using established processes and systems.
4. Monitors workplace performance and leads training initiatives to improve employee performance.
5. Ensures all brand merchandising and presentation standards are met while displaying products in a way that maximizes purchasing appeal.
6. Ensures that all operational and promotional updates are successfully executed and implemented.
7. Manages all cash handling/payment processing without error, minimizing profit loss, correctly documenting any errors and following up appropriately when needed.
8. Monitors and captures sales and performance metric data and makes recommendations for store and team improvements.
9. Communicates store and team needs to the Store Manager.
10. Supports writing team schedules while meeting set labor budgets.
11. Resolves customers issues and complaints effectively.
12. Creates and fosters a productive, safe, and collaborative work environment.
13. Understands TLE culture and values, and demonstrates it to the team.

Physical Demands & Work Environment

1. The employee may be exposed to weather based heat and humidity.
2. While performing the duties of this job the employee must frequently lift up to 15 pounds and must occasionally lift and or move up to 40 pounds.
3. The employee is also regularly required to stand, walk, use hands and fingers to work with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arm.

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