Service Porter/Part Time Express Service Advisor At Miller Hill Subaru

Job Description

Job Description

Miller Hill Subaru is seeking a service porter with exceptional customer service skills. Our service porter will also work as a part-time Express Service Advisor when needed.

As a service porter, you can expect:

• Interacting with customers, assisting them with their needs, and ensuring they have a positive experience.
• Assisting service advisors with customers, such as beginning the check-in process, quick checks in the service drive (checking/adjusting tire pressure, performing lug nut retorque, or changing wiper blades), and more.
• Moving vehicles after check-in from the service drive to the parking lot.
• Assisting service advisor tasks such as pulling up customer vehicles at check-in/check-out, completing rental paperwork, running repair orders/relaying information between advisors and technicians, etc.
• Providing support to other departments, such as running parts or assisting with shuttle services.
• Setting appointments with customers.
• Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly
• Working as an Express Service Advisor when needed (vacations, illnesses, etc.)

As an Express Service Advisor, you should excel in customer service, communication, and organization.

• Greet customers, listen to their concerns, and provide explanations of services.
• Provide accurate estimates for parts and labor and offer recommendations for necessary maintenance.
• Keep customers informed about the status of their vehicle and notify them when service is complete
• Communicate with other members of the Express Service team to accurately set customers' expectations and ensure customer satisfaction.
• Must work quickly and efficiently to meet the time constraints of the express service model.

This position is currently Monday through Friday, 9:00 AM to 5:30 PM, with Saturdays as needed. May eventually move to a Tuesday through Saturday schedule.

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