Automotive Service Advisor Assistant

Job Description

Job DescriptionWhy Choose C. Harper Auto Group?

At C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.

Position Summary:

The Automotive Assistant Service Advisor supports the Service Department by assisting customers with their service needs, coordinating repair orders, and ensuring a smooth and efficient workflow between customers, technicians, and the service team. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service.

Benefits Include:

• Competitive Pay Plans: Industry-leading salaried pay and commission structures, rewarding you for meeting and exceeding service goals.
• Full Medical, Dental, and Vision Insurance: With a medical plan option available at no cost to employees.
• 401k Plan: Featuring an annual company contribution to help secure your financial future.
• Pro-Rated Paid Time Off: Available starting on your 91st day, ensuring work-life balance.
• Short-Term Disability Insurance: Provided at no cost, with additional options available through American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available.
• Career Growth Opportunities: As part of a respected, family-owned business, you’ll have ample opportunities for promotion and professional development.

Key Responsibilities:

As a Service Advisor Assistant at C. Harper Auto Group, you’ll serve as the bridge between our customers and the service department, ensuring every customer receives top-notch service from start to finish.

• Greet customers promptly and professionally upon arrival
• Assist service advisors in writing repair orders and explaining services
• Schedule service appointments and maintain accurate records
• Communicate with technicians to ensure timely completion of work
• Update customers on repair status and answer questions regarding services
• Handle phone calls, emails, and other customer inquiries
• Standard Operating Procedures: Help develop and document procedures to enhance service consistency.
• Professional Image: Uphold C. Harper’s standards for ethical business practices and professionalism.

Qualifications:

• Educational Background: High school diploma or equivalent.
• Driver’s License: Valid driver’s license with a clean driving record.
• Experience: Proven experience as an Automotive Service Advisor with a deep understanding of automotive service processes.
• Communication Skills: Fluent in English, with strong written and verbal skills.
• Technical Proficiency: Proficient in computer use and business machines, with effective multitasking abilities.
• Customer Focus: Passion for providing outstanding customer service and building long-term relationships.
• Attention to Detail: Strong organizational skills and attention to detail.
• Problem-Solving: Ability to think critically and solve problems in a fast-paced environment.

About C. Harper Auto Group

C. Harper Auto Group is a family-owned business with over 41 years of success, representing brands including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our core values of honesty, integrity, loyalty, and charity have been the foundation of our success. At C. Harper, we treat employees and customers like family, creating a work environment where everyone feels valued and respected.

Equal Opportunity Employer

C. Harper Auto Group is an equal opportunity employer. We are committed to a work environment free from discrimination and harassment and provide equal opportunity to all applicants and employees.