Job Description
Job Purpose:
The Assistant General Manager at The Midway SF partners closely with the General Manager to drive the day-to-day success of the venue, ensuring seamless coordination across operations, production, talent, marketing, and logistics. This role requires a versatile leader who can step into various functions, from team development and cross-department collaboration to business planning and execution, while consistently upholding high standards for growth and innovation. The ideal candidate brings proven experience building and scaling teams and businesses in fast-paced entertainment or hospitality environments, with strong operational fluency and a track record of ideas that elevate both performance and guest experience.
Duties and Responsibilities:
Operational Leadership:
- Act as General Manager in the GM’s absence, providing decisive leadership across all venue operations.
- Serve as a senior on-site decision-maker, overseeing events from advance through settlement.
- Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards.
- Lead post-event debriefs and continuous-improvement initiatives across departments.
- Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security.
- Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance.
Event Compliance, Permitting & Risk Management
- Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations.
- Manage and support special event permitting requirements with all city agencies.
Interdepartmental Communication & City Coordination
- Coordinate communication and priorities across all departments to ensure alignment and effective execution.
- Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through.
- Proactively identify regulatory, operational, or neighborhood risks and address them before escalation.
Event Management & Show Operations
- Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals.
- Ensure timely and accurate show settlements in coordination with finance, production, and promoters.
- Maintain consistent venue standards regardless of promoter, genre, or event format.
- Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations.
Revenue Optimization & Financial Oversight
- Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models.
- Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand.
- Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements.
- Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations.
- Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control.
Talent & Promoter Relations
- Serve as the main point of contact between the internal booking team and operations.
- Oversee advancing standards, artist hospitality, and settlement processes.
- Ensure consistent execution and professionalism across all promoter and talent relationships.
- Support new event concepts and partnerships, translating ideas into executable plans
Security & Guest Experience
- Schedule security and provide training.
- Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience.
- Address high-level guest issues in real time with discretion and professionalism.
- Reinforce best-in-class crowd management, safety, and incident response practices.
Facility & Resource Management
- Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes.
- Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization.
- Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements.
Neighborhood & Community Relations
- Maintain positive relationships with neighbors and community stakeholders through proactive communication.
- Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions.
- Support initiatives that position the venue as a responsible and engaged community partner.
Culture & Team Leadership
- Set the tone for professionalism, accountability, and excellence across the organization.
- Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety.
- Coach department heads and identify future leaders.
- Reinforce values centered on safety, hospitality, inclusivity, and respect.
- Foster a high-performance, inclusive culture aligned with The Midway SF’s mission and brand.
Compensation:
- $75,000 - $95,000 per year
Qualifications
- 5+ years in high-volume hospitality or live event operations
- Team leadership experience
- Familiarity w/ Google & Microsoft workspace tools
- Strong written and verbal communication skills